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Community Answers
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Marc's post in Settings for user restrictions are missing was marked as the answer
In order for the warnings and restrictions section to show in that area you must enable the warning system. At present this appears to be disabled on yours
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Marc's post in License Key URL not updating was marked as the answer
Sorry to see you were having issues there. I have corrected this on file, and logged in to ensure its still sorted on your admin CP side for you.
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Marc's post in Subscriptions was marked as the answer
If you change the price of an item, it should ask you if you wish to change it for existing or not
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Marc's post in Update to 4.6.6 was marked as the answer
There should be no problem with updating to the latest release, and we would recommend doing this
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Marc's post in Push notifications for both platforms? was marked as the answer
They would only work for android at the moment, as these functions are not supported by the devices
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Marc's post in Help - configuration or server error with latest update was marked as the answer
Looking at the ticket, Im happy to see that issue was resolved for you by our developers. It does seem your database is not currently using UTF8MB4 as was suggested. Its likely this could have been what caused your issues in the first place. So we would advise on ensuring this is addressed before you run any upgrades going forward
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Marc's post in Forum Inaccessible - SSL Issue was marked as the answer
This has now been corrected for you, and you are able to log in. The issue here is that while your site is at root, its using files from a forums folder. There is a copy of files which are residing in the root of your FTP, and those are not actually the files your site is using. So you are editing the wrong files there. Note, you should not need any of the suggested edits above for your site to work correctly, so they have been removed.
All that was needed there was the conf_global.php file to be edited to https correctly. You were editing the wrong one there.
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Marc's post in SSL Cert Issue was marked as the answer
Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again.
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Marc's post in ACP Slow Access was marked as the answer
On taking a look there, the most likely cause of any slowdown on any area of your site is that some of your tables are using the MyISAM table engine. As mentioned in support area of your Admin CP, InnoDB database tables typically perform more efficiently and reliably than other database engines such as MyISAM on most modern hosts when configured correctly. It is strongly encouraged to ensure all of your database tables are using the InnoDB storage engine, and that your hosting provider has configured MySQL for InnoDB use.
Once that is done, test again to see if this has resolved the issue. Its very likely it will. If not, the next step would be to disable any 3rd party items you are running and test this without those items in play
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Marc's post in Download custom theme from designer's mode or normal mode? was marked as the answer
It seems this is actually working as intended, however we understand how it's a little confusing having to reënter this. Therefore this has been brought up as an internal discussion, so thank you for letting us know.
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Marc's post in [THIS SITE] - shenanigans with lists was marked as the answer
Test 1 Test 2 Test 3 Seems to be working here. Could I just confirm, you are no longer seeing this, Nathan?
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Marc's post in Group-specific starting point was marked as the answer
The only way to do this within the software itself, would be instead of creating 2 pages, you just create 1 with different blocks that the different groups can see.
Example
Topic feed - Thats fine as people can only see their own
WYSIWYG block - Permission only given to group A
WYSIWYG block - Permission only given to group B
Some page builder block- Permission only given to group A
Some page builder block- Permission only given to group B
And so on
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Marc's post in Getting Close To The End now was marked as the answer
You would select the option below those 2 for account related items. I have however created a ticket for you, so we can assist with your billing query
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Marc's post in Newletter Questions? was marked as the answer
For support issues you would post in here, in the same way you have been in tickets. If its then something that needs to be taken to a private settings, we can take this to email if required, as we do at the moment.
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Marc's post in Zindex error was marked as the answer
The issue with this has been resolved on our site. Of course let us know if you see any others
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Marc's post in Posts disappearing from board since upgrade to 4.6 was marked as the answer
There doesn't appear to have been any update here, so we can only really make the assumption that the issue was resolved. If this is not the case, do feel free to let us know in the ticket created
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Marc's post in New Member profile data incorrectly formatted was marked as the answer
Have you applied the latest patch within your support area? If not, please apply that and test again. There was a patch release directly related to custom profile fields.
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Marc's post in Unvalidated members do not delete after x days [Bug?] was marked as the answer
On taking a look at your site there, they appear to be members who are awaiting validation by yourself. The pruning is for members who have not validating their account themselves (email validation). Manual validation needs to be approved or rejected by admin
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Marc's post in Format date in the admin panel was marked as the answer
Indeed, I suspect the issue is actually the locale that is set
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Marc's post in Information associated with IP address fails to resolve was marked as the answer
Before you continue there, I would suggest updating your site to the latest release, and then also checking to ensure there is nothing you need to address in the support area of your admin CP.
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Marc's post in Validating registrations not showing : a bug ? was marked as the answer
As an update to this, there has now been a patch just released to resolve this issue. To apply the patch, please visit support in your Admin CP and select the "Optional Update" item shown
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Marc's post in [Bug] Profile fields IPS 4.6.6 was marked as the answer
Just to let you all know, there has now been a patch just released to resolve this issue. To apply the patch, please visit support in your Admin CP and select the "Optional Update" item shown
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Marc's post in Is there a setting to add register button header to mobile? was marked as the answer
You would need to revert your globalTemplate there. At some point you have edited that template, and therefore its not updated. So your theme at present doesnt have the changes required to add that menu
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Marc's post in Anyone else have issues with date fields for Pages? was marked as the answer
Thank you for reporting that. I have just taken a look and can replicate this myself. I've added a bug report so that this can be resolved in a future release
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Marc's post in Changing e-mail logo was marked as the answer
Hello,
You would change the email logo within 'ACP->System>Settings->Email Settings->Email logo'