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Marc

Invision Community Team
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  1. Marc's post in To Bug or not to Bug That is the Question was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  2. Marc's post in RSS Feed issue was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  3. Marc's post in Annual Plan Subscription Activated without payment was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  4. Marc's post in 4.6.8: Duplicate rel attributes in Share Link Buttons was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  5. Marc's post in Bug with Blog categories pages was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  6. Marc's post in VigLink Integration - New Account Link Broken was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  7. Marc's post in Missing titles in some email templates was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  8. Marc's post in email_transaction_wait displayed as content for transaction was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  9. Marc's post in Changing Current Forum Name Affect was marked as the answer   
    If you change a forum name, one simply redirects to the other automatically, so it wouldnt affect it. In fact the name in the URL is simply for the human readable aspect. It's the number that makes the diferrence.
    For example, the URL for this forum is
    https://invisioncommunity.com/forums/forum/497-help-support/
    But if you go here, it goes to the same place, as the ID is the same
    https://invisioncommunity.com/forums/forum/497-its-almost-christmas/
  10. Marc's post in Subscription Level Can't Upgrade/Downgrade was marked as the answer   
    I see this has been dealt with in the ticket for you. Please of course let us know if you see any further issues
  11. Marc's post in view what files user has downloaded? was marked as the answer   
    You can do this from the admin CP. Open the users profile in the admin CP, then on the right, you can change "All Recent Account Activity" to "Files Downloaded"
  12. Marc's post in Hide link in article? was marked as the answer   
    There is no way in which to do that at the present time, unfortunately.
  13. Marc's post in Members to send an audio response to a topic using a browser was marked as the answer   
    There is no way in which to do this at the present time. You may want to add to the following topic on this
     
     
  14. Marc's post in Users without read permission can open forum? was marked as the answer   
    I was just reviewing topics here and see this appears to have been missed for some reason. Sorry about that Sonya. As there is content that can be seen in fluid view, that would be correct. The setting you are looking at means that they would be able to see titles within the forums themselves
  15. Marc's post in how can the internal search engine search for 3 letter words was marked as the answer   
    If you are the standard search, you need to be aware that mysql by default is limited to 4 and above chars in searches. So in order to search for 3 letter words, you would need to have your hosting company amend your mysql full text settings. Your hosting company will already be aware, however these are ft_min_word_len and innodb_ft_min_token_size 
  16. Marc's post in 4.6.9 Beta 2 upgrade broken was marked as the answer   
    There has been a new release now which should resolve the problem. 🙂
  17. Marc's post in EX0 Error was marked as the answer   
    The issue here was unfortunately due to PHPMail configuration. You PHPMail function on your server is not enabled, and therefore the software could not send mail through it. It does need to be noted here  that my colleague assisted with switching you to SMTP which is outside the scope of technical support.
    Please note our SLA is to respond within 72 hours. Looking at this, your topic was actually responded to within less than an hour, and the issue resolved in 18 hours even with advanced support there
  18. Marc's post in Emails Dont Show Images was marked as the answer   
    I have responded to your ticket on that this morning
     
    With regards this issue, please check you dont have sendgrid modifying anything, which I believe might be what is causing you issues. Link tracking I believe tends to be the most common cause
  19. Marc's post in Purchased Priority Support? was marked as the answer   
    I have created a ticket for you on this so that we can take a look and get this resolved
  20. Marc's post in EX1146 - Can't get access to admin panel was marked as the answer   
    We do not have telephone support unfortunately. You need to contact your hosting company on this. The table ibf_core_log is missing from your database, so you need to restore this table from your latest backup. That is what is causing you issues
  21. Marc's post in Issues with Restrict from Posting was marked as the answer   
    I see my colleague has actually answered since to let you know these are bugs that will be resolved in an upcoming release
  22. Marc's post in Disable Private Message app was marked as the answer   
    There is no way in which to allow only to be able to send to specific groups, however you can disable the messaging system altogether for certain users if needed. See the module permissions section of the following guide
     
     
  23. Marc's post in How works commerce (marketplace function) ? was marked as the answer   
    Our marketplace is actually a little more complicated than that as it allows items to show directly in peoples admin areas. But if you are referring to just selling it on the site and your users entering digital items for users to sell, It's a combination of downloads and commerce. As well as the above guide (thanks @DawPi), take a look at this one too
    The paid file setting are an option you can allow your users to use in downloads, if you have both downloads and commerce set up. So in the case of ours, we have downloads with the various categories in downloads you see (themes etc). We have the paid files allowed to our clients group, so clients can sell items and other clients can purchase
  24. Marc's post in error message Link was marked as the answer   
    Securi and mod_sec are something installed on your server. cloudflare is an external service. All I can tell you for sure is that something is blocking those. Contacting your hosting company would be the best things to do if you are unsure
  25. Marc's post in CKEditor buttons: names, icons and functions do not match was marked as the answer   
    The simplest way to resolve this would be to reset your editor to default using the button provided in your admin CP. If this does not resolve the issue, then please let us know and we can take a closer look
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