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Marc

Invision Community Team
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  1. Marc's post in Block hyperlinks for new members was marked as the answer   
    There isnt at the present time. If you are having issues with new members posting spam, maybe set them to moderation to begin with. However the best way to deal with this would generally be to ensure they cannot get to the site in the first place, by ensuring you have all spam prevention measures in place. We tend to find a lot of people dont
    https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/managing-members/spam-prevention-r9/
  2. Marc's post in How do I set a custom submenu list? was marked as the answer   
    Adding it like that would indeed be custom. You can however add a dropdown menu from the menu manager. It wouldnt be laid out like that though
    https://invisioncommunity.com/4guides/getting-started/setting-up-your-menu-r27/
  3. Marc's post in Something went wrong. Please try again. - theme update was marked as the answer   
    It looks like you are hitting yoru curl timeout settings there when downloading. You would need to contact your hosting company to increase this
  4. Marc's post in /forums/startTopic/ is open to users who are not logged in was marked as the answer   
    Thank you for reporting this. I have reported this as a bug internally, and this will be resolved in a future release of the software.
  5. Marc's post in reinstall forums not working was marked as the answer   
    Updating your email to a different email address in your client area would be the best way to ensure you are getting them if you are still having issues there.
    On closer look at this, the SQL details in your conf_global.php file appear to be incorrect entirely, which is why you are having issues. For further correspondance on this, you would really need to ensure you change the email on file and submit a new ticket to look at, as there is information I cannot provide in public
     
  6. Marc's post in Can you prep for a large traffic spike? was marked as the answer   
    There isnt anything to prepare for there. Our cloud infrastructure is already set up to cope with large volumes. 
  7. Marc's post in Disabling all plugins causing mini DDOS? was marked as the answer   
    Disabling plugins cannot cause a DDos on your server. You would need to contact your hosting company to see where this is coming from
  8. Marc's post in 4.6.9 Related content widget shows hidden topics was marked as the answer   
    We dont clear cache on content delete or hide, so it would persist until cache is cleared
  9. Marc's post in How to disable profile photo sync? was marked as the answer   
    There is no way in which to remove this on a blanket thing. This is a user preference in their account settings. If it's the fact its appearing on the streams though, you can stop that happening by editing your Activity Stream Settings. This is in System>Content Discovery>Streams>Settings
  10. Marc's post in Site Down was marked as the answer   
    Yes, it should be online now. If you see any further issues, please let us know.
  11. Marc's post in Are Invision Sites currently offline? was marked as the answer   
    Yes, it should be online now. If you see any further issues, please let us know.
  12. Marc's post in "Welcome to Invision Community 4" Message was marked as the answer   
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now.
    We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled.
    You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you 
  13. Marc's post in My website broke out of no where? was marked as the answer   
    Our apologies for the inconvenience, we’re aware of an issue on our cloud and are working to correct that right now.
    We’ll have the issue fixed as as soon as we are able, and appreciate your patience while this is being handled.
    You can monitor the issue on our status page here:https://status.invisioncommunity.com/ . Thank you 
  14. Marc's post in 4.6.8 Upgrade from earlier version - QUERY was marked as the answer   
    Just to update here, I was not able to replicate the issue in my own testing, so it seems it was indeed just your instance there.
  15. Marc's post in Table "ibf_core_output_cache" over 100GB. Server slows down was marked as the answer   
    I would advise against doing that. All that will happen is it will grow again if the issue is still present. We need to gain access when its in that state in order to ascertain the issue.
    The likelihood is, its actually the MySQL instance that isn't releasing space, but there is no way of knowing this now its been truncated unfortunately.
  16. Marc's post in How do I cancel a upgrade was marked as the answer   
    You cannot cancel an upgrade that has already been started, other than restoring the backup taken prior to that upgrade
  17. Marc's post in Template Error - Need Assistance in fixing was marked as the answer   
    I see this was sorted out for you in your ticket, so will mark this as resolved. As mentioned by my colleague, its very likely the issue was related to the server move there, but should you see it happen in future, of course let us know.
  18. Marc's post in 4.6.8: WebP missing from image list in FURL .htaccess was marked as the answer   
    This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  19. Marc's post in PAGE - No image in index articles (RSS / Atom feed ) was marked as the answer   
    The item there was added as a standard attachment, and not as the "record image" as mentioned above. This is why it does not show
  20. Marc's post in Issues with dates in the creation post was marked as the answer   
    The issue there will very likely be your language pack being out of date. Please test this on a standard language pack, and if the issue is no longer present, you need to contact the author of the language pack you are using.
  21. Marc's post in Is Question and Answer challenge cAsE SeNsaTivE? was marked as the answer   
    They are not case sensitive
  22. Marc's post in Titles/Ranks Not Updating was marked as the answer   
    The reason something old is showing is because the old field itself is still present. Your theme however is out of date. By default there should be no custom title showing at all unless you specifically edit the theme to show it in the manner described in the link above. So the first thing you need there is a 4.6 update for your theme
  23. Marc's post in my website has errors was marked as the answer   
    I have removed your images. As mentioned above, these contain personal information.
    The error you're experiencing is unfortunately due to a "crashed" database table.
    It is important to understand that while there are several reasons that a table crash might occur, it is always caused by the server. For example it can be caused by the server being improperly shut down or restarted, hard disk drive failure/errors, improper repair attempts on a database, etc. The Invision Community Suite cannot, in itself, cause a table to crash.
    Repairing a crashed table is a simple process, however we strongly recommend that you contact your hosting provider and ask them to repair it. If we were to attempt a repair, or you were to attempt a repair yourself, it could cause further complications, and it is important regardless to report the issue to your hosting provider so that they can investigate and resolve any server issues which might cause the problem to happen again.
    We hope you are able to quickly resolve this with your hosting provider.
  24. Marc's post in [Bug report] Issue with SQL Toolbox pagination was marked as the answer   
    You would need to check your code there, and check that table. I am unable to replicate this issue with a core table in any way
  25. Marc's post in Can't login via Microsoft Account was marked as the answer   
    As that is verification of your domain yo uare having problems with there by the way. I would advise you contact them if you are unable to do that. We cannot assist you with being able to verify your domain name with microsoft if that is what they are asking
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