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Marc

Invision Community Team
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Community Answers

  1. Marc's post in CKEditor upload error was marked as the answer   
    Im not sure where you have downloaded from there, but those are not plugins. Those are the whole of CKEditor, along with plugins
  2. Marc's post in Lost nameservers! was marked as the answer   
    You would not have to set the domain through the client area. Its already set up on your account. The nameservers you are looking for are these. Just set those back up, and you should be good to go. If the subdomain was an attempt to resolve, please disregard that response from me on your other ticket. You can correct the main domain with these
    ns1.invisioncic.com
    ns2.invisioncic.com
    ns3.invisioncic.com
    ns4.invisioncic.com
  3. Marc's post in I'm an idiot.. where would I have made text change to my search at? was marked as the answer   
    Have you perhaps added a block above the search box?
  4. Marc's post in Visitor problem - redirect was marked as the answer   
    I have set this to forums, which would be the default application. It was set to system
  5. Marc's post in Cannot access forums in Expanded View was marked as the answer   
    You have a lot of instances there where the server is denying access to things. I would suggest checking those with your hosting company
  6. Marc's post in HTTP 500 Error When Upgrading was marked as the answer   
    You are stuck between a versino which cant use PHP 8 and one that requires it, which is what is causing your issue. You will need to manually upgrade. So upload a fresh set of files from your client area, ensure you are running PHP 8, then run the upgrade from /admin/upgrade
  7. Marc's post in User contacted me, claims email address isn't spam was marked as the answer   
    You would indeed need to whitelist them if that is the case. We cannot give information on how the score is calculated and why they got the score they did unfortunately.
  8. Marc's post in Pages database Name problem was marked as the answer   
    It actually looks like you are using English in the admin CP, which is likely disabled, so you cant see them in there
  9. Marc's post in bug: Pages (previous dates). was marked as the answer   
    I have created a ticket on this, and we can correspond on there, rather than in PM
  10. Marc's post in Notification of a message, but where is the message? was marked as the answer   
    It is indeed a message from the contact form. So you are looking at the message (its sent via email)
  11. Marc's post in Are there any settings of showing the directories directly when users click the [Downloads] button? was marked as the answer   
    You would edit the menu in order to do this. There would be no other way to change the location. That downloads item on the menu currently will always lead to the main downloads page
  12. Marc's post in php 8.1 fully compatible was marked as the answer   
    It is indeed
  13. Marc's post in There are no applications available to upgrade was marked as the answer   
    This issue should now be resolved for you, and you should be able to go ahead and upgrade. Please let us know if you have any further issues of course
  14. Marc's post in ability to lock and unlock own topic, not working unless giving additional access was marked as the answer   
    I would need to know which group this is to take a look, but please also check on the forums tab on moderator settings first of all
  15. Marc's post in Website down was marked as the answer   
    Sorry to see you were having issues. It looks like your IP address has changed at some point while you were doing the upgrade, which has cased you the issue. I have completed that off for you, so you should be good to go again
     
  16. Marc's post in The problem with the gallery v. 4.7.4 was marked as the answer   
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
     
  17. Marc's post in Changing FREQUENCY of a running task was marked as the answer   
    There is no way in which to change the frequency of a running task within the software. These are set to the values which are required by the software
  18. Marc's post in Rejected Emails was marked as the answer   
    As mentioned above, you would need to contact your email host about the issue you are having there. You may find sites like mxtoolbox can help you with assessing email deliverability
  19. Marc's post in A question about multi-language was marked as the answer   
    While you can use a Spanish language pack in order to change the localisation of the software, the rest you will have issues with. It will detect language based on the browser language, you cannot base permissions on that, so would not be able to do different forums for different languages and have them automatically hide based on user. Same goes for the theme. In addition to this, the URL side of things is something you would need 2 licenses for in any case, as your licenses are per URL.
  20. Marc's post in can we hide the members that follow a club? was marked as the answer   
    There is no built-in way in which to do that, no. You would need to theme that out in order to do this.
  21. Marc's post in Event 4.7.4 Beta 1 (still some not work) was marked as the answer   
    Whatever it is, our devs will get to the bottom of it for you 🙂 
  22. Marc's post in Changing the "Events" name to something else was marked as the answer   
    You would need to change the word events in your language strings by translating that word. Please see the following guides, which show how to use translations
     
    https://invisioncommunity.com/4guides/themes-and-customizations/languages-and-localization_326/translating-using-the-visual-language-editor-r119/
     
    And
     
    https://invisioncommunity.com/4guides/themes-and-customizations/languages-and-localization_326/translating-using-the-standard-editor-r120/
  23. Marc's post in Email support was marked as the answer   
    You could add as many as you need to be able to access support within your client area here.
     
    https://invisioncommunity.com/4guides/getting-started/giving-your-staff-access-r366/
  24. Marc's post in Community off the air was marked as the answer   
    You had added a custom furl there, which was causing you issues. This has been reverted for you
  25. Marc's post in Spam defense not working? was marked as the answer   
    There was some issues with the license server yesterday, which may have meant your license was showing as an issue .This would in turn mean the spam service wasnt working at that time, but should be working again now
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