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Notification of a message, but where is the message?

Carole Asselin
Carole Asselin
in General Questions

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This morning, I got an email notification of a message (I removed identifying information):

Hi Carole,
A user has sent a message using the Contact Us form.

default_photo.png


 

Annie xxx ( xxxxxxx@googlemail.com ) said:

Where are you?



— Invision Community

There is no link to click. I went into my site and there is no message under my account. With this short message, maybe it is a spam message but either way, I would like to "address" it. Where will I find it?

Solved by Marc

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The message is displayed in the body of the email. It's: "Where are you?"

    • Community Expert

    This was a message sent via the “contact us” button on the bottom of your forum. The default behavior is to send those messages to the admin via email. 

    If you have the Commerce application and use the support ticket system, you could optionally configure the messages to be sent there. 

    • 2 weeks later...
    • Author
    On 11/3/2022 at 1:21 PM, Randy Calvert said:

    This was a message sent via the “contact us” button on the bottom of your forum. The default behavior is to send those messages to the admin via email. 

    Thanks. That might be it. I was not aware that it is the way a message sent through that link would look like.

    • Community Expert
    • Solution

    It is indeed a message from the contact form. So you are looking at the message (its sent via email)

    • 5 months later...

    Is there a way of configuring where the message is sent, ideally just to one of the admin team ?

    • Community Expert

    There is no way in which to do this. It goes to the incoming email of the site

    So can I change that ?

    • Community Expert
    2 minutes ago, rhocar said:

    So can I change that ?

    If you are still referring to just the Contact Us form, you can manage those settings in ACP -> System -> Contact Us.

    Thanks, but I have already tried that.   I have set it to webmaster@rhocar.org, which is me, and I correctly receive the message.  But it is also going to the address secretary@rhocar.org and he has no interest in it and is getting annoyed 😀

    So how I can stop it being copied to him ?

    • Community Expert
    3 minutes ago, rhocar said:

    Thanks, but I have already tried that.   I have set it to webmaster@rhocar.org, which is me, and I correctly receive the message.  But it is also going to the address secretary@rhocar.org and he has no interest in it and is getting annoyed 😀

    So how I can stop it being copied to him ?

    If you've selected "Send mail to these addresses", you would need to ensure that the secretary email address is not included in the list there.

    Thanks, I hadn't scrolled down far enough to see that option.  All fixed now.

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