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Marc

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Everything posted by Marc

  1. Marc
    You would go to support, then select "clear cache" on the right You can switch it to debug using the method described here
  2. Marc
    You can make that say anything you like by editing that language string. The string you are looking for is mailsub__core_contact_form Please, see the following guide on how to use the standard translations if you are unsure on how to do this https://invisioncommunity.com/4guides/themes-and-customizations/languages-and-localization_326/translating-using-the-standard-editor-r120/
  3. Marc
    If you could provide that user, we can take a look for you and see whats happening. Add that name to your notes on access details if you would rather provide privately
  4. Marc
    You would really need to speak to your hosting provider about that. Nothing in code can really crash or corrupt a table, unless there is an issue with the mysql setup itself. INNODB is something we have recommended for quite a long time. Its always been recommended on 4.x and actually for quite some time even before that point
  5. Marc
    As mentioned above, this is something you would need modification to achieve. I will move this topic to our theming area, so you can discuss this further, but this isnt something we would cover as part of support unfortunately.
  6. Marc
    Sorry, Im not understanding what you are reporting as a bug on this one. Please could you clarify? You are saying that when using a locale that uses a comma, the progress bar is displayed incorrectly. However its using a comma in your screenshot
  7. Marc
    Excellent, thank you for getting back to us
  8. Marc
    Its showing as compatible with 4.6. If you open that file, you can see what its compatible with on the right
  9. Marc

    Error EX0

    Marc replied to Victus's topic in Technical Problems

    Glad to hear thats now sorted for you. I have created a bug report so that we can resolve the initial issue for future.
  10. Marc
    Before anything else, have you cleared the datastore to ensure its not simply something that has failed to write properly? To do this you would go to Support, then select "Clear cache"
  11. Marc
    Yeah, I'm blaming it being Friday for that one 🙂 My Apologies Sounds a sensible approach. I have Set this to 16th at 08:12 (of course that would show differently to yourself, being in a different timezone. I am in the UK, and posted that just now for 24 hours time)
  12. Marc
    Please also ensure all access details are up to date, as these are incorrect at present
  13. Marc
    Glad to hear this has helped you get your site working correctly
  14. Marc
    You dont seem to have said what mobile device you are using there. Please could you clarify? You should be able to click after the quote, then backspace to delete it
  15. Marc
    Please also ensure you get the user to clear their browser cache. It may well be as simple as a caching issue on their side
  16. Marc
    Have you checked the time on your server to ensure that is correct?
  17. Marc
    if you purchase a 3rd party item, you should be able to install from the marketplace in your admin CP. You can read about how 3rd party items work in the following guide https://invisioncommunity.com/4guides/community-enhancements/adding-3rd-party-content-r245/
  18. Marc
    No problem. Glad to hear you managed to get that resolved
  19. Marc
    As mentioned above, your ticket has been escalated to another team to take a look at.
  20. Marc
    In all honesty Im not sure what you are referring to on this one. I have created a ticket because of the reasons you stated there
  21. Marc
    There is no way in which to do that at present unfortunately. Its an interesting idea however, and I will forward this to our suggestions area.
  22. Marc
    I've actually just created a ticket for you, as if these are being created with internal login handlers, its likely they need to be looked into, as all accounts should at least have a valid formatted email address.
  23. Marc
    Thank you for reporting this. I have just tested on my own instance and I appear to be getting the same. I have reported this as a bug in our internal bug tracker
  24. Marc
    A thread is a topic, so based on description there I would suspect so
  25. Marc

    Domain Change

    Marc replied to AJFO's topic in General Questions

    Your email address on file is not a google email address. You can change your email address on file, or add an alternative contact and send in a ticket from there if you would like to do that?
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