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Marc

Invision Community Team
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Everything posted by Marc

  1. Please could you update the access details on file, and let me know where the site is?
  2. You would need to contact your server administrator on this. If you both believe it may be cloudflare though, it may be worth taking that out of the mix to test
  3. Wouldnt be one that I could change myself. It would be a question for the developers this one 🙂 No need to tag individuals though. Just post up any suggestions here. They are all read 🙂
  4. Marc replied to Square Wheels's post in a topic in General Questions
    You are fine there 🙂
  5. Marc replied to Canindia's post in a topic in Technical Problems
    Possibly. If its working now, the one thing you do know is its not going to be site side. It can only really be cache or twitter end
  6. Marc replied to Canindia's post in a topic in Technical Problems
    Please link me to where you are seeing it. I would think its probably their end, but I can check
  7. I'm not sure what I can say to you other than what it saus in the message there. As it says, you should set up cron or web service
  8. Marc replied to Canindia's post in a topic in Technical Problems
    Is anything showing in console?
  9. This is resolved in the next release
  10. Template hook points is what you would be looking for
  11. This applies to all releases. Templates are no longer something that can be edited on version 5. (other than pages of course)
  12. Thank you for letting us know, and glad to hear you found a resolution to the issue
  13. Given what is being said there, please test this on a default unaltered theme. However the reality is, the bug is on chrome there
  14. Marc replied to ZakRhyno's post in a topic in General Questions
    It will depend on the beta process and what comes up in that process. Especially at this point in the year, I could say one or the other and only be out by a week to change that answer 🙂
  15. We dont support your server set up at all there. It would be for the server admin to determine if this works and is writable. It seems at present it isnt. From the point of view of the software, it just follows the path given and reads/writes to that path
  16. The issues you are having there are certainly hosting, unfortunately. Even loading the initial login page for the admin CP (there is very little even being loaded at that point), it timed out a few times, and logging in is taking a very very long time. Again, there is very little actually even running in that location other than the menus Eventually got this, and this is certainly an issue with the mysql setup
  17. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  18. We simply changed where we issue it, thats all. Nothing really changes in terms of the support you get 🙂 Please provide me with the name of the user in question Have you changed something on your forum since yesterday?
  19. Im not sure what leads you to believe you arent getting support here? We are issuing support from the support forums, and if these need to be escalated, a ticket would be created for escalation In terms of performance, you would need your host to look into that. Some of the items being shown there are very simple queries. If its having issues with those, then its configuration on the sql side that needs to be addressed. In terms of the error mentioned, could you please let us know where this is being seen?
  20. Please could you screenshot everything on the page, as Im not able to reproduce this issue?
  21. If you feel something isnt working, please post in the bug tracker
  22. Marc replied to nigeld27's post in a topic in Technical Problems
    Glad to hear you managed to get the issue resolved 🙂
  23. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Im not entirely sure why you have given me those, to be honest 🙂