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Everything posted by Marc
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Problem with profile steps after register
If you are using quick register, you would need to set up profile completion steps and set those to required. Facebook would be the same there as its not part of the main login method. Could I please confirm you have profile completion steps set up? If so, please change to quick register and ensure its in the state where its not working, and you believe it should be. Also let us know at least one mandatory field you believe it should be asking for.
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IndexNow Timing Out
Randy pretty much has it covered there. From a software standpoint, we have no control over that unfortunately
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Community digest email
No problem at all. We do often find with items like these that the user has simply not selected what they think they have selected 🙂
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Issue with "custom" emojis after eliminating sub-domain
Thank you for letting us know the cause, and glad you got that resolved
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Any way to switch themes for disabled site?
Recovery mode is something that disables everything. However your issue was caching there, which is not something it would have accounted for. In this instance, I cleared out the datastore folder manually, which is what brought back the ACP login page.
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Member registrations and other account issues
We all need that at times 🙂
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Downloads creating a network error
As long as its sorted, thats the main thing 🙂
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Member registrations and other account issues
Please provide me with the displayname of an account that is currently in that state. I can then take a look for you
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Any way to switch themes for disabled site?
I dont have the login details to get in there, but you should be able to log into the admin CP and disable things now
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Any way to switch themes for disabled site?
We wouldnt usually assist with test instances, but if you add ftp details for test instead of live, and also ensure login details are for your test, I will take a quick look to see if I can see whats going on
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Any way to switch themes for disabled site?
Please update the access details on file, and we can take a look for you to see what is going on there
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IPS Cloud Hosting -
I have created a ticket for you on this, so our sales team can discuss your needs and transferring of your data. Someone will be in contact as soon as possible.
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[Commerce] Bug on coupons causing a loss on sales
As mentioned, this is working as it was intended. The description under that setting does actually state what its intention is for. While I understand you disagree with the way in which it works, it is the way it works.
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[Commerce] Bug on coupons causing a loss on sales
This however would be something in which you wish to have as a suggestion rather than a bug, unfortunately. What you are seeing at present is working as intended
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Subscription buttons don't show up.
Please check the access details on file. At present these appear to be incorrect
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[Commerce] Bug on coupons causing a loss on sales
When you add the value to the purchase price, it is not a renewal. It is the purchase price. So this is actually correct and as per design. The intention of this is that if the purchase options are different and you want the initial purchase price to also be different.
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How do I deliver my issue product by putting service text
You can also add text to the client area on purchase of an item. You would add this in the client area section of the product you create
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Any way to switch themes for disabled site?
Matt and Opentype beat me to it. Damn!
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Subscription buttons don't show up.
Sorry, that was actually my fault. I meant the topic (this topic). As you sent via PM and I wasnt online, it meant you were left waiting for a response
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Spam prevention on contact us form
Any suggestions regarding spam prevention, please post up within our suggestions area
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No emails sent since updated to latest version - 535 Incorrect authentication data (535)
Sendgrid is what we have direct integration with these days, if you are looking for a new service. Once set up, you would add your sendgrid details in System->Site Features->Integrations
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Removing Import RSS from activity feed
I Believe the feed showing there is all activity, which cannot be edited in that manner unfortunately. All other streams can, as mentioned by Randy above, but the 'All activity' one would indeed show them all. You can only remove items such as it showing hen a member follows, reacts etc.
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IndexNow Timing Out
As mentioned, this is a connection issue somewhere between yourself and their server at those points in time. While I understand your hosting company has checked this, if its intermittent, they may indeed see it working. Given its different services though, I would say the issue is more likely on your server side than anywhere else. The software itself cannot cause a timeout.
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Moving Invision Installation Directory
The order in which you do this should also be Move the site files Update your conf_global.php and constants.php Make any changes to custom URLs you have set in file storage settings (if you are unsure, its unlikely you have any) Change your licensed URL (go to your client area, select your license, then 'change URL') Do your redirects Its important the redirects are done last, otherwise you will have problems changing the URL on your license
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"Custom" Advertisement Problem - Pay
We can take a look at the calendar issue, but I would suggest posting that here as a separate problem with full details as to what exactly is not working. Clicking the calendar it opens up no problem. With the issue on advertisements, we would not provide assistance with customisations, so I have moved your topic to our community support area, where this may well be picked up by people who would like to take on such work.