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Marc

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Everything posted by Marc

  1. Marc
    That would not be the correct way in which to do this. You need to change the location and move the files first. Have you completely deleted the AWS keys themselves? The key is stored in core_file_storage if you wanted to try and update them. You would need to be very careful doing so and I would encourage backing up before you begin
  2. Marc
    The first thing I would check there is if it is happening without any of those 3rd party items mentioned at the bottom enabled
  3. Marc
    No, there is no problem with moving data to an existing site. Of course, perform all the usual precautions (backing up) 🙂
  4. Marc
    I have flagged this for a developers attention, so they can review this. It may well have been an intentional change
  5. Marc
    If you take a look under the system log, it will actually tell you what hooks are included in the run up to that error, so it will give you an idea of what is causing the problem
  6. Marc
    This is still an open issue at present
  7. Marc
    Please could you confirm that has resolved the issue for you?
  8. Marc
    You would need to check that with the provider of that plugin
  9. Marc
    I would suggest disabling those first of all, if its only started to happen after installing those
  10. Marc
    No problem at all. If you wish to change that, you can contact your hosting provider to see if they can amend that
  11. Marc
    There is nowhere you can see a list that is sent out, but if your users are receiving too many emails of notifications, the answer would be to adjust their email notifications accordingly. They can do this by selecting their name>account setting>notification settings, and adjusting accordingly. If they want to stop them altogether, there is a button on the bottom right of that page to stop all email notifications.
  12. Marc
    Could you please confirm this was uploaded after upgrading to the latest release? If so, I would need a link to this in order to advise
  13. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Marc
    Your ticket was escalated to a higher tier of support. So it will take some time for it to be addressed
  15. Marc
    Glad to hear you are getting to where you wish to be there
  16. Marc
    You would need them both on the same server unfortunately. Even if you created a copy to do this. The files themselves need to be accessible via the converter on the file system. They would not be if they arent on the same server
  17. Marc
    This ticket is in reference to logging into the admin CP, and does not affect the front end, and people who are on your site.
  18. Marc
    By default mysql will only search on 4 or more characters unless the mysql configuration is changed to allow fulltext search on lower numbers. Are you seeing it on other items whereby its less?
  19. Marc
    This would usually be due to the invoice having expired, which we are aware of. The difference in values there is one is the price you agreed to, and one is the price as it is set for new purchases at present. Have you now got it sorted, or do you still require assistance? If so, we would need to know what item this is referring to
  20. Marc
    There are times in which items can cause issues even when disabled. We do try to prevent that as much as possible, but with a very large number of possibilities, there will always be items which slip through the net
  21. Marc
    Its very likely they may be related yes. As mentioned, I would check your server error logs at this point to determine exactly what is causing the 403
  22. Marc
    Thank you for updating those. I have created a ticket for you on this so one of our developers can assist
  23. Marc
    Im not sure what else we can really add to the conversation here, as we are unable to replicate the issue in any way
  24. Marc
    The 403, please could you clarify if thats showing from googles side or your side? (Is it a google page?) It sounds very much like its coming from your server direct, so I would suggest making sure you check your server error logs, and anything like mod_security that is on the server, as the server itself is denying the request
  25. Marc
    If everything is in one folder, then you would be moving everything there, so Im a little confused by what you mean
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