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Marc

Invision Community Team
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Everything posted by Marc

  1. If you are using quick register, you would need to set up profile completion steps and set those to required. Facebook would be the same there as its not part of the main login method. Could I please confirm you have profile completion steps set up? If so, please change to quick register and ensure its in the state where its not working, and you believe it should be. Also let us know at least one mandatory field you believe it should be asking for.
  2. Marc replied to Emediate's post in a topic in Technical Problems
    Randy pretty much has it covered there. From a software standpoint, we have no control over that unfortunately
  3. No problem at all. We do often find with items like these that the user has simply not selected what they think they have selected 🙂
  4. Thank you for letting us know the cause, and glad you got that resolved
  5. Recovery mode is something that disables everything. However your issue was caching there, which is not something it would have accounted for. In this instance, I cleared out the datastore folder manually, which is what brought back the ACP login page.
  6. We all need that at times 🙂
  7. As long as its sorted, thats the main thing 🙂
  8. Please provide me with the displayname of an account that is currently in that state. I can then take a look for you
  9. I dont have the login details to get in there, but you should be able to log into the admin CP and disable things now
  10. We wouldnt usually assist with test instances, but if you add ftp details for test instead of live, and also ensure login details are for your test, I will take a quick look to see if I can see whats going on
  11. Please update the access details on file, and we can take a look for you to see what is going on there
  12. I have created a ticket for you on this, so our sales team can discuss your needs and transferring of your data. Someone will be in contact as soon as possible.
  13. As mentioned, this is working as it was intended. The description under that setting does actually state what its intention is for. While I understand you disagree with the way in which it works, it is the way it works.
  14. This however would be something in which you wish to have as a suggestion rather than a bug, unfortunately. What you are seeing at present is working as intended
  15. Please check the access details on file. At present these appear to be incorrect
  16. When you add the value to the purchase price, it is not a renewal. It is the purchase price. So this is actually correct and as per design. The intention of this is that if the purchase options are different and you want the initial purchase price to also be different.
  17. You can also add text to the client area on purchase of an item. You would add this in the client area section of the product you create
  18. Matt and Opentype beat me to it. Damn!
  19. Sorry, that was actually my fault. I meant the topic (this topic). As you sent via PM and I wasnt online, it meant you were left waiting for a response
  20. Any suggestions regarding spam prevention, please post up within our suggestions area
  21. Sendgrid is what we have direct integration with these days, if you are looking for a new service. Once set up, you would add your sendgrid details in System->Site Features->Integrations
  22. I Believe the feed showing there is all activity, which cannot be edited in that manner unfortunately. All other streams can, as mentioned by Randy above, but the 'All activity' one would indeed show them all. You can only remove items such as it showing hen a member follows, reacts etc.
  23. Marc replied to Emediate's post in a topic in Technical Problems
    As mentioned, this is a connection issue somewhere between yourself and their server at those points in time. While I understand your hosting company has checked this, if its intermittent, they may indeed see it working. Given its different services though, I would say the issue is more likely on your server side than anywhere else. The software itself cannot cause a timeout.
  24. The order in which you do this should also be Move the site files Update your conf_global.php and constants.php Make any changes to custom URLs you have set in file storage settings (if you are unsure, its unlikely you have any) Change your licensed URL (go to your client area, select your license, then 'change URL') Do your redirects Its important the redirects are done last, otherwise you will have problems changing the URL on your license
  25. We can take a look at the calendar issue, but I would suggest posting that here as a separate problem with full details as to what exactly is not working. Clicking the calendar it opens up no problem. With the issue on advertisements, we would not provide assistance with customisations, so I have moved your topic to our community support area, where this may well be picked up by people who would like to take on such work.