Everything posted by Mark H
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December Update Stuck
There is no way to abort an upgrade once it has started, unfortunately. You would have to restore the backup you made before the upgrade. If that is not possible then you'll have to wait for your host to fix the issue with Sucuri.
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Facebook promotion option disappeared in 4.7.5?
Please check our documentation for Zapier:
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Default font and text size
You do not have an active self-hosted license, and your expired self-hosted license is associated to a domain that does not resolve. Please clarify how you are "self-hosting", and at what URL.
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Tag is enabled
Thanks for alerting us, that's been adjusted.
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signature Error While Editing...
If this is Shared hosting, it's unlikely that the mod_security settings can be overridden on a per-account basis in an .htaccess file, but that's something only your Host would be able to tell you. I'd first ask them if mod_security is actually in use and, if it is, can it be turned off completely, even briefly for testing.
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CPanel log flooded with suEXEC errors
In that case you would need to speak to your host. Only they will be able to determine what is causing those errors, as the one you pasted doesn't have enough info for us to tell that, unfortunately.
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CPanel log flooded with suEXEC errors
The errors are being reported by your server, but the error you pasted doesn't have enough info to say what is the cause. Is that the full error entry for one instance of the errors?
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Problems server license
That is also something your Host needs to investigate and correct. Our software does not set the time, the server controls that and only your Host will be able to correct it.
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Problems server license
Your server needs to be able to resolve, and make Outbound connections to, remoteservices.invisionpower.com on Port 443 But that error you're seeing means your server cannot do that, for whatever reason. You need to contact your Host and give them this information so they can configure the server to allow it.
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(Update in progress) Community not working
You're welcome, glad to see all is well now. 🙂
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(Update in progress) Community not working
Please visit your upgrade URL directly (https://domain.com/admin/upgrade/) then login and complete the upgrade which is pending. If you encounter errors when doing performing the upgrade, please reply here to let us know.
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Amending text on home Page
You're welcome, we're glad you got the issue resolved. 🙂
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Problems server license
Yes, please monitor the Topic which Richard linked.
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Problems server license
You are using a Free Trial, but do not have a licensed cloud or self-hosted purchase in the account you used to post this Topic. As well, a Trial packages should not show that error... where are you seeing it?
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InnoDB and Compact
Terabyte is correct. While it may be working for you now, in the future you will very likely hit that error again, and possibly at the most inconvenient time (e.g. in the middle of an upgrade).
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Page Builder Mode not working
Glad to hear the problem is resolved now. 🙂
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InnoDB and Compact
Each innodb table within the database would need that setting changed, there's no function to change them all at once. This process is something you would need to ask your host to assist in doing, since the DYNAMIC option is not appearing to you.
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The problem with the gallery v. 4.7.4
This was not fixed in 4.7.5 but will be addressed in a future release.
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Error after last update
You're welcome, glad to hear the issue is resolved. 🙂
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Error when adding a Custom FURL
You're welcome, thanks for confirming. 🙂
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Large Log Table Error
Randy is correct on both points, but don't optimize that table. Your host needs to see it in that condition. Contact your host and tell them something like "automated cleanup of deleted table data doesn't appear to be working, please check that and correct it if so?". You can show them that screenshot, or they can check via phpMyAdmin as well. Either way, and assuming you're on a managed server, they are the only ones who can fix this.
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Large Log Table Error
Do you have access to phpMyAdmin at your host? If you do, examine that core_log table with it. Check the table's "Size" and "Overhead" values: "Size" is the current actual size of the table. If your shows 9.7 GB then that error you see is valid (though pruning should clean that up). "Overhead" should be zero or "-" as above. If your core_log table shows 9.x GB of Overhead, then your server is not performing the cleanup of the deleted data, which should happen periodically. This is something your host would need to address. Does that resolve the issue? If not please reply with more details as to where you "only see 40 or so entries".
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Moving Server Issue
Yes, your host needs to make that change to PHP 7.4. Once they do you should be able to get up and running again, or at least to the point that recovery mode will work. (Also please remember that the current version of IPS Community, v4.7.4, requires PHP 8.x so you should also ask your host if that can be made the default, when you upgrade from 4.6.9 to 4.7.4)
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Page error
Apologies, it isn't clear what you mean by that. Can you please clarify?
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I need help with this error
Your screenshot indicates you are using pirated plugins/apps. Note the filenames containing the word "webflake", a known pirate site. Remove those items from your install, or purchase them from an authorized source. Once you have done so there shouldn't be any errors, but if there are you need to contact the plugin's author.