.Ian

You know, 14 hours is far too long to just let a ticket go without even bothering to respond to it.
Of course, during that time, I was able to find and handle the issue myself, but if this is the typical 'response time', I'll find somewhere else to take my business.

I'm not an impatient guy, 4-5 hours is reasonable, at least as long as things are submitted during business hours (which this was), but 14 hours is pushing it.
Even better? A second reply took 45 minutes or less. Kinda ironic.

The moral of the story? DON'T keep your customer waiting. If they open a ticket, they deserve a non automated reply, same business day, urgent or not.

While the issue itself should be resolved, some clients may now be in the members group. If your license is active, log out and back in to "re-update" it.

Moving forward we should have "real-time" updates for your permissions. When you buy a new package, it should automatically update your permissions here without requiring you to log out and back in.

alright, ill give up on it, filed a dispute on paypal, hopefully ill get my money back at least the money i paid for the license, just slightly frustrating when something like this happens. :(

there should be support tickets in that account from when i changed the email address and passwords and everything.

negative rep for posting my experience here?

this is like trying to talk to a friggin wall...

Ok, so I purchased a license off of ize nearly 2 years ago, and all was well and good, until 2 days ago i try to login to my other account, display name, .Shawn, and find out it wont let me log in, so i try to recover my password, and it tells me there's no account in the system using that email address, so i find this a little fishy, so i contact support, and they tell me that the original owner has control of the account and that there,s no way to prove the account is mine, altho i have renewed it 2 times with my credit card, i gave them that info, gave them my email address that it used to be tied to, and pointed out the face that this guys name is scott i believe and the display name is .Shawn, i find this absolutely absurd that customer service, nor debbie will do anything for me. but really, what would they care, losing one customer wont hurt their pockets any..just my rant on the customer service here.

Is it possible to call the folder board_3_0_3 say rather than just board.

Reason being is that when it is extracted onto the computer it saves a) overwriting the previous version and/or b) having to manually create a folder for it.

Thanks.

Is it possible to call the folder board_3_0_3 say rather than just board.

Reason being is that when it is extracted onto the computer it saves a) overwriting the previous version and/or b) having to manually create a folder for it.

Thanks.

not 100% correct in the blogs section - the header blocks part of it.

Not sure it is a good idea to post the script, which could be used by others.

Not sure it is a good idea to post the script, which could be used by others.

I would like to see....

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'Search forums' / 'Search threads' boxes being at the top of the pages close to 'Add Reply' etc., as where they are at the footer they get missed by the majority.
View First Unread - (at top of threads) saves hitting the back button and then the small arrow on the forum page to go to the first unread post in a thread
Social Bookmarks - digg, Delicious etc.
Tags
Google ads (or similar) - with the ability to display adds in a number of places (between say 1st & 2nd post), inside the first post, in the header / footer. above the quick reply etc. All these being controlled by usergroups as to who does and does not see the ads.
When a restriction is in place for a period of time, give a countdown in seconds - saves people clicking the search button time and time again (which probably is a greater load that running a countdown).



+1 :)

Rikki - Not sure how another forum get's around it by allowing the admin to add certain extra shorter words, yet still be work within the MySQL limit for everything else.