I was hoping to avoid posting here, as I am not one for saying 'eh answer my problem!', and have kept quiet whilst others have posted.
I am a new client, and whilst I appreciate I have phone support I decided to put a ticket in.
I waited for 2 days, and got no response. I have since updated the ticket, yet still not joy.
I called an hour ago, sadly despite being first in the queue, I was put through to a third party company who told me they are just there to take messages, and to call back in 30 minutes if I did not get an email, as I could not be called back as I am UK based.
I left it an hour and called back. Again I was first in the queue, and again went through to the same company. Who simply apologised saying they have emailed IPS an hour and 9 minuites ago.
Obviously it is not free to call the USA - but I would be grateful if someone could have a look at my ticket. I appreciate I have a coding ticket in and this will take a couple of weeks - but I have an urgent one where no-one can even register.
Please, please could someone help me.....
For feedback, to be honest I would rather hold for more than two minutes instead of just having the option to get an email back. Perhaps this could be an option rather than the default.
I appreciate you are busy with the new version - but at least a quick reply to show that we are not being ignored would help.