Can't do reactions: I get a warning I don't have permission

[Carole Asselin]

Since yesterday, my members reported that they had issues with posting in the forum and even reacting.

I tried, and even as an admin, when I click on a reaction, I get this popup.

I tried logging out and logging back in. No change.
I tried in incognito window. No change.
I tried a different browser. No change.
I tried a different computer. No change.

Yesterday, I had a temporary "hiccup" on my whole site as it would not load. I reached out to my host who was "investigating" and without finding any explanation, the site loaded back. It was a few minutes and they don't know what happened. I don't know if it is related to the "hiccup".

I also had enabled the ModeratorCP as per this thread.

In addition, when I try to quote a phrase, in the bow, it displays the whole thread.

If I try to just reply without a quote, noting seems to be saved.

Where should I look to address this?

Edited yesterday at 01:45 PM by Carole Asselin

[Carole Asselin]

And here is a demonstration of what happens:

https://www.loom.com/share/a30d0ee3f5974b21a7ccf0fce56df8d5?sid=ef3d0547-1eb9-4ab7-adac-aa8518828bce

[Miss_B]

53 minutes ago, Carole Asselin said:

Where should I look to address this?

Can you check the System Logs inside your Admin Panel, and the server error log page too and post here the most recent messages logged in both places?

[Carole Asselin]

1 minute ago, Miss_B said:

Can you check the System Logs inside your Admin Panel, and the server error log page too and post here the most recent messages logged in both places?

As I am not the most familiar with where things are, can you point me where, in the Admin Panel, i can find that?

[Daniel F]

This is a "normal" error, so nothing will be logged to the system log.

 

I've tried to login to your community with the details we have on file, but got banned by the Wordpress firewall.

Your access to this site has been limited by the site owner

Your access to this service has been limited. (HTTP response code 503)

If you think you have been blocked in error, contact the owner of this site for assistance.

 

Could you please take a look at unblock the account so that we can continue to investigate this.

[Miss_B]

2 minutes ago, Carole Asselin said:

As I am not the most familiar with where things are, can you point me where, in the Admin Panel, i can find that?

Yes, of course. You can find it by going at the Get Support tab and scroll down until you see the System and Error Logs block. Or you can go directly by going to your forum.com/admin/?app=core&module=support&controller=systemLogs in the browser.

 

 

[Carole Asselin]

1 minute ago, Miss_B said:

Yes, of course. You can find it by going at the Get Support tab and scroll down until you see the System and Error Logs block. Or you can go directly by going to your forum.com/admin/?app=core&module=support&controller=systemLogs in the browser.

Would this be the correct log?

TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main}

2 minutes ago, Daniel F said:

Could you please take a look at unblock the account so that we can continue to investigate this.

Strange. I got the same error and as an admin, got unblocked. I don't know how to unblock for others.

[Daniel F]

28 minutes ago, Carole Asselin said:

Strange. I got the same error and as an admin, got unblocked. I don't know how to unblock for others.

Unfortunately me neither because it's controlled by Wordpress and not related to our software.

[Carole Asselin]

16 minutes ago, Daniel F said:

Unfortunately me neither because it's controlled by Wordpress and not related to our software.

I'll reach out to my host to see if something is going on in the backend.

[Daniel F]

It's Wordpress related, so whoever is managing your Wordpress installation should be able to help:) 

[Carole Asselin]

33 minutes ago, Daniel F said:

It's Wordpress related, so whoever is managing your Wordpress installation should be able to help:) 

Do you still get that error? I can't replicate it.

[Miss_B]

2 hours ago, Carole Asselin said:

Would this be the correct log?

TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0) #0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i() #2 {main}

Yes, that would be the correct log. Is that the full error message? If not, can you please post the full message? What about the Backtrace? Does it say anything?

 

[Carole Asselin]

6 minutes ago, Miss_B said:

Yes, that would be the correct log. Is that the full error message? If not, can you please post the full message? What about the Backtrace? Does it say anything?

This is all there is:

Would you need the individual messages too, like this?

[Miss_B]

What are your forum and php versions? Can you try something? In case this is being caused by either your custom theme or a third party plugin or app. Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved?

Edited yesterday at 05:57 PM by Miss_B

[Jim M]

12 minutes ago, Carole Asselin said:

Would you need the individual messages too, like this?

Going into the System Log there would give us more info if it's even related.

3 minutes ago, Miss_B said:

Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved?

Agreed. Very good step.

[Carole Asselin]

16 minutes ago, Miss_B said:

What are your forum and php versions? Can you try something? In case this is being caused by either your custom theme or a third party plugin or app. Can you switch back to your default theme and disable all the custom third party stuff temporarily and see if the issue will be solved?

Version 8.1.31

Can you remind me where I can switch back to the default theme? I have not touched it in a couple of years.

As for the third party stuff, I am only using WordPress SSO and Sticky Contact Us Button. I could disable them but wouldn't it affect how I/other members would log in?

Edited yesterday at 06:14 PM by Carole Asselin

[Carole Asselin]

So, is it a log like this that can mean something to you?

TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0)
#0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init()
#1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i()
#2 {main}

under the backtrace, I have this:

#0 /home/scrapb21/public_html/invision/init.php(1049): IPS\_Log::log('TypeError: Cann...', 'uncaught_except...')
#1 [internal function]: IPS\IPS::exceptionHandler(Object(TypeError))
#2 {main}

This is the most recent log.

[Jim M]

2 minutes ago, Carole Asselin said:

So, is it a log like this that can mean something to you?

TypeError: Cannot assign string to property IPS\Dispatcher\_Front::$currentPage of type ?int (0)
#0 /home/scrapb21/public_html/invision/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init()
#1 /home/scrapb21/public_html/invision/index.php(13): IPS\_Dispatcher::i()
#2 {main}

under the backtrace, I have this:

#0 /home/scrapb21/public_html/invision/init.php(1049): IPS\_Log::log('TypeError: Cann...', 'uncaught_except...')
#1 [internal function]: IPS\IPS::exceptionHandler(Object(TypeError))
#2 {main}

This is the most recent log.

Are there any third party applications/plugins being logged (shown at the bottom)? If so, disable those.

[Carole Asselin]

2 minutes ago, Jim M said:

Are there any third party applications/plugins being logged (shown at the bottom)? If so, disable those.

No, at the very bottom, under the Backtrack box, there is only this:

Loaded hooks

• plugins/wordpresssso/hooks/DispatcherFront.php
• plugins/wordpresssso/hooks/IPSSettings.php
• plugins/wordpresssso/hooks/member.php
• plugins/wordpresssso/hooks/session.php

[Jim M]

Just now, Carole Asselin said:

No, at the very bottom, under the Backtrack box, there is only this:

Loaded hooks

• plugins/wordpresssso/hooks/DispatcherFront.php
• plugins/wordpresssso/hooks/IPSSettings.php
• plugins/wordpresssso/hooks/member.php
• plugins/wordpresssso/hooks/session.php

That would be from the WordPress SSO plugin you have

[Miss_B]

20 minutes ago, Carole Asselin said:

As for the third party stuff, I am only using WordPress SSO and Sticky Contact Us Button. I could disable them but wouldn't it affect how I/other members would log in?

Disabling the Wordpress SSO could indeed affect that, but it will be temporarily. The reasoning behind disabling all the third party stuff is to either rule them out, or identifying one of them as being the culprit. Then we can go from there.

[Carole Asselin]

I disabled the Wordpress SSO and it seems to fix the issue, but I REALLY need that plugin!

[Jim M]

2 minutes ago, Carole Asselin said:

I disabled the Wordpress SSO and it seems to fix the issue, but I REALLY need that plugin!

You would need to contact the author for assistance then.

[Carole Asselin]

Just before reaching out to the author, I thought of re-enabling the plugin. 

Surprise! It works fine now.

I will still reach out to share this information, in case there is something to do. But for now, it LOOKS like it is fixed.

[Carole Asselin]

EDIT: members are telling me they still can't react once I re-enabled the plugin, even though it works for me. Grrr...