Site offline due to error

[Interferon]

I went to my community website today and saw this error:

We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.

You can try again by clicking the button below, or try again later.

Attempting to access the Admin CP page gave this error:

[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

I have made no recent changes to my community. All plugins and extra apps are disabled, except for VideoBox.

No new PHP errors are appearing in the error_log file.

Currently my site is offline and I am locked out of the Control Panel.

The access information you have for my site is up-to-date.

[Adriano Faria]

Search for RECOVERY_MODE. 

[Jim M]

Here's recovery mode instructions: 

 

[Interferon]

I added this value to a new constants.php file. This allowed the dashboard login screen to appear. After pressing the Sign In button, the next page just keeps loading until this page is displayed after about a minute:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@xxxxxxxxxx.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

The main website, outside of IPB, is working correctly.

Edited Friday at 03:28 PM by Interferon

[Jim M]

You would need to look in your server error logs to find that 500 Internal Server Error. It may be a timeout, it may be something else entirely. If it is a timeout, you'll want to extend it or investigate why your server is taking a while to process this.

[Interferon]

I think I have located these in /home/(username)/logs, but I don't see any useful information. There are just a lot of lines like this:

xx.xxx.xxx.xxx - - [03/Jan/2025:07:07:54 -0500] "GET /community/blogs/entry/1893-beta-update-available/?tab=comments HTTP/1.1" 500 1282 "https://www.xxxxxxxx.com/community/profile/16126-membername/content/?type=blog_entry_comment&change_section=1" "Scrapy/2.11.2 (+https://scrapy.org)"

 

Edited Friday at 04:03 PM by Interferon

[Jim M]

That's the access log, not the error log. You will need to contact your hosting provider if you are unsure how to obtain these.

[Interferon]

The problem is resolved. Thank you.

[Jim M]

Glad to hear you were able to resolve the issue!