Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt November 11, 2024
savannahjan50 Posted December 30, 2024 Posted December 30, 2024 We have had an IPB license and maintained upgrades for over 18 years. Our site started very small, but has grown so that we had to upgrade our server plan and was migrated to another server with more space. Our site was running smoothly on our old server. The new server is running a different operating system than the old one, and we are now having issues. The server migration and tech support teams have been working for weeks now to try and figure out the problem, but have exhausted their efforts. They have recommended we contact IPB to see if you can help. The files on both servers have been re-synced multiple times. The main problems are: 1) We are unable to attach files/images, or download file/simages from within the forum area. We have an IPB Download app that is functioning smoothly; we can upload and download using the app. 2) Our internal e-mail is working sporadically. The validating e-mail to or from new registering members is mostly not working. 3) No errors are being logged when attaching or downloading fails, or when e-mails fail. The e-mail client is empty. The host checked all site permission settings to sync with server settings. The MySQL was upgraded from V5.? to V8, but the problems persist. I'm attaching a screen from the host tech support. We've been using IPB for almost 2 decades and we really need your help.
Jim M Posted December 30, 2024 Posted December 30, 2024 8 minutes ago, savannahjan50 said: 1) We are unable to attach files/images, or download file/simages from within the forum area. We have an IPB Download app that is functioning smoothly; we can upload and download using the app. You would need to ensure that the folders/files are owned by the correct server user/group as often when transferring servers this can be incorrect and thus cause read/write issues. The following folders need to be writable for our software to work: applications datastore plugins uploads and all sub-folders of uploads 9 minutes ago, savannahjan50 said: 2) Our internal e-mail is working sporadically. The validating e-mail to or from new registering members is mostly not working. You would want to verify that your email is configured correctly in ACP -> System -> Email Settings. If there are no email errors there, there is really little we can provide as the software is successfully handing off the email to your email provider. 10 minutes ago, savannahjan50 said: 3) No errors are being logged when attaching or downloading fails, or when e-mails fail. The e-mail client is empty. I've already touched on uploading and emails. Please see above. I'm a little confused by what you mean by when downloading fails. Is this in our Downloads application or where? There would be some kind of error in ACP -> System -> System Log if it is a software error. If it is a server error or file does not exist, it will tell the user on screen Miss_B 1
savannahjan50 Posted January 1 Author Posted January 1 On 12/30/2024 at 1:27 PM, Jim M said: You would need to ensure that the folders/files are owned by the correct server user/group as often when transferring servers this can be incorrect and thus cause read/write issues. The following folders need to be writable for our software to work: applications datastore plugins uploads and all sub-folders of uploads Thank you Rastafari, I will check on this. Jim, thanks so much for your reply. I forwarded this info to the server team. Their response: Quote I see that you wish to set the mentioned files/folders to be writable. I could not find the mentioned files/folder under the path /home2/hsfzntte/public_html. If these files/folders are present under the specific folder, please provide us with the exact path so that we can look further. I really appreciate the help.
Jim M Posted January 1 Posted January 1 10 minutes ago, savannahjan50 said: Thank you Rastafari, I will check on this. Jim, thanks so much for your reply. I forwarded this info to the server team. Their response: I really appreciate the help. I’m afraid, this isn’t something we can answer. It would be where you installed the software at on your server.
Miss_B Posted January 1 Posted January 1 (edited) 9 hours ago, savannahjan50 said: I forwarded this info to the server team. Their response: Quote I see that you wish to set the mentioned files/folders to be writable. I could not find the mentioned files/folder under the path /home2/hsfzntte/public_html. If these files/folders are present under the specific folder, please provide us with the exact path so that we can look further. What is the url of your forum? According to your host's reply, your forum doesn't seem to be installed in the root of the domain. The aforementioned folders should be present inside whatever folder that you have used to install your Ipb forum Edited January 1 by Miss_B
savannahjan50 Posted January 2 Author Posted January 2 Jim, I have found the files and folder you mentioned in the cpanel. They are under our home directory/public_html/forums. The permissions for public_html is set for 0750. The directories applications, data store, plugins and uploads/subfolders are set at 0755. Files are set at 0644. Thanks so much for trying to help.
savannahjan50 Posted January 2 Author Posted January 2 (edited) I just found something very interesting. Under the screenshots directory, there was a folder for 12/24, so I opened this folder. There I found listed the images I had tried to upload into texts. I clicked on each one using the 'view' setting and the images were indeed there, so they are actually uploaded. For some reason, when attaching them we get the error message 'there was a problem uploading the file'. I had also tried to attach a zip file; it might be in one of the other directories. The permissions for these image files is 0644. Edited January 2 by savannahjan50
savannahjan50 Posted January 2 Author Posted January 2 Thanks for your help, somehow I fixed it myself. Under files 'Storage Settings', Attachments, the path was from the old configuration and when I switched it to the new, it immediately worked. Thanks again. Marc 1
Marc Posted January 2 Posted January 2 Glad to hear you got that sorted. Just to mention above, please do ensure you are not using PHP 8.3, as mentioned. Version 4 does not yet support that PHP release savannahjan50 1
savannahjan50 Posted January 7 Author Posted January 7 (edited) Thanks, Mark. When I look into our cpanel under PHPMyAdmin, it shows our site is at PHP 8.1. However in the image above, it states the web server is at PHP 8.3.14. Is this an issue? We continue to have problems with our outgoing/incoming e-mail. One server tech suggested we switch from PHP to SMTP. There are several settings in SMTP and I don't know what information is needed. The tech suggested we use a server type address, but where might that go, under host? Could you tell me how to fill out these fields, or should we continue with the PHP setting. Thanks for you help and patience. Edited January 7 by savannahjan50
Jim M Posted January 7 Posted January 7 6 minutes ago, savannahjan50 said: Thanks, Mark. When I look into our cpanel under PHPMyAdmin, it shows our site is at PHP 8.1. However in the image above, it states the web server is at PHP 8.3.14. Is this an issue? You can check the PHP version in ACP -> Support. That will tell you directly what our software is using in case you may have multiple configurations. 7 minutes ago, savannahjan50 said: We continue to have problems with our outgoing/incoming e-mail. One server tech suggested we switch from PHP to SMTP. There are several settings in SMTP and I don't know what information is needed. The tech suggested we use a server type address, but where might that go, under host? Could you tell me how to fill out these fields, or should we continue with the PHP setting. Your hosting provider would need to provide these settings for you or tell you the best way to send mail on their server. Host name is generally the server you are connecting to. If you provide these fields to your hosting provider, they should be able to tell you the corresponding values. savannahjan50 1
savannahjan50 Posted January 7 Author Posted January 7 Thanks, we are running PHP 8.1.31 and no issues reported. Considering the IPB software, is there a better choice between PHP and SMTP e-mail? Could you explain the difference? We are also experiencing repeated log entries with recommended checking in the ACP. Find a solution × Reoccurring system log entries may be indicative of a problem that should be addressed. A summary of the top reoccurring recent log entries are shown below. Review the system log for further details. Message Count No range requested, sending entire file 160 Range response initiated 159 Is this an IPB issue, or a server issue? Sorry to have so many questions.
Gary Posted January 7 Posted January 7 Hi @savannahjan50, I am just adding a link to a guide here for reference. There isn't a definite answer on whether PHP or SMTP is best, as they both have their pros and cons. I did a quick Google to compare, and in a nutshell: PHP is easy to use. Emails sent via SMTP are generally sent quicker than those sent via PHP. Emails sent via SMTP have to be verified with a username and password. As the emails are authenticated, this makes receiving email servers rate the message as less spammy and more authentic, compared to a PHP email address. Members will receive emails from a better email address, such as savannahjan50@yourdomain.com rather than invisioncommunity@cpanelusername.serverhostname.com. savannahjan50 1
savannahjan50 Posted January 8 Author Posted January 8 2 hours ago, savannahjan50 said: We are also experiencing repeated log entries with recommended checking in the ACP. Find a solution × Reoccurring system log entries may be indicative of a problem that should be addressed. A summary of the top reoccurring recent log entries are shown below. Review the system log for further details. Message Count No range requested, sending entire file 160 Range response initiated 159 Is this an IPB issue, or a server issue? Thank you for your reply Gary. I will study the e-mail guide. Could you please also address the recurring system log entries? Thanks!
Gary Posted January 8 Posted January 8 Not a problem, hopefully it helps even a little bit. Someone from the Invision Community team will have to assist you with those error logs as I am unsure of the solution. savannahjan50 1
Marc Posted January 8 Posted January 8 Please check to see what its actually showing in those system logs, and let us know. We can then advise from there
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