SardiniaNET Posted November 19 Posted November 19 For a few days now, for reasons I don't know, I no longer receive notifications when a new user signs up. In SPAM there is nothing, email works perfectly and everything seems fine. And in the admin notifications panel everything is set correctly. What do you recommend me to check?
Marc Posted November 19 Posted November 19 Have you checked the email error logs to see if anything is showing up there?
Marc Posted November 20 Posted November 20 Please could you let me know your username on the site? I can then take a look to see if I can see your issue there SardiniaNET 1
Marc Posted November 20 Posted November 20 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. SardiniaNET 1
SardiniaNET Posted Wednesday at 11:09 PM Author Posted Wednesday at 11:09 PM Ciao Marc, just updated.
Marc Posted Thursday at 08:33 AM Posted Thursday at 08:33 AM Please add the email rather than display name, as your site requires email to log in
Marc Posted Friday at 07:42 AM Posted Friday at 07:42 AM Sorry, it appears its the other way around. I assumed it was because it was expecting email, however it seems the detail was just incorrect so I cant get into the acp
Marc Posted Friday at 11:30 AM Posted Friday at 11:30 AM I cant see anything that is set up incorrectly there. I would advise first of all contacting your email provider, as I suspect they are likely being rejected before the point at which they would even get to your spam
SardiniaNET Posted Saturday at 04:07 PM Author Posted Saturday at 04:07 PM There is no logical explanation. I can write without problems from the address used for notifications on the IPS platform and I can receive emails. Yesterday a couple of notifications of new registrations came in but there were a dozen subscribers. Are you sure this is not a bug?
Jim M Posted Saturday at 06:43 PM Posted Saturday at 06:43 PM 2 hours ago, SardiniaNET said: There is no logical explanation. I can write without problems from the address used for notifications on the IPS platform and I can receive emails. Yesterday a couple of notifications of new registrations came in but there were a dozen subscribers. Are you sure this is not a bug? You would need to contact your email provider to see why you aren’t receiving these. There are no errors in the system preventing this
Recommended Posts