Italy Photography Studio Posted June 17 Share Posted June 17 Hi, I noticed that by setting the user registration to the condition that the Administrator has to confirm the registration manually, the user does not receive the email notification in which he is notified that the Administrator has confirmed his registration. How should be done to make the user receive the confirmation of his validated registration? Thank you all for your help 😄 Link to comment Share on other sites More sharing options...
teraßyte Posted June 17 Share Posted June 17 Sounds like you have chosen the Administrator validation option. For the user to receive an email you need to choose Email validation (Recommended). Or choose Email and administrator validation if you also want an admin to validate the account after the user validates their email. Link to comment Share on other sites More sharing options...
Italy Photography Studio Posted June 17 Author Share Posted June 17 Many thanks @teraßyte I have chosen the Administrator validation option and I followed all the steps you mentioned but the user doesn’t receive any mail. Do you have some ideas about this issue? Others emails seems work well 🥹 Link to comment Share on other sites More sharing options...
Jim M Posted June 17 Share Posted June 17 Does it say that the user is in Email Validation or Administration Validation in ACP -> Members -> Members. That will confirm that they were sent an email. Outside of that, if they were sent an email correctly for Email Validation, you may wish to contact your email provider for assistance to see why that may be. As once our system hands off the email to your email provider, it is on your email provider for the deliverability aspect. Link to comment Share on other sites More sharing options...
Italy Photography Studio Posted June 17 Author Share Posted June 17 @Jim M thank you. i will check. Anyway system notifications work well so I think our mail provider is ok. Does admin email Sender different than system email sender? Link to comment Share on other sites More sharing options...
Jim M Posted June 17 Share Posted June 17 13 minutes ago, Italy Photography Studio said: Does admin email Sender different than system email sender? It does not. Everything sends out of the same email. The only thing which does have an alternate configuration would be bulk mail sending through the SendGrid API. Link to comment Share on other sites More sharing options...
Italy Photography Studio Posted June 17 Author Share Posted June 17 Some other ideas about the issue??? The only notification that doesn’t work is about manual account confirmation… 😰 Link to comment Share on other sites More sharing options...
Marc Posted June 18 Share Posted June 18 As mentioned, you would need to contact your mail provider. It may well be there is something that is in those specific emails that is being blocked, for example Link to comment Share on other sites More sharing options...
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