Verto Posted April 30 Share Posted April 30 Hello. I have a serious problem with my installation. I was setting up the S3 external storage for an application, and it has all gone down. There is no way to access the ACP or the website. I set the constant recovery_mode , but it didn't work. The storage works fine with other applications and general attachments and images. This is the error message I see when I try to access the site: IPS\File\Exception: CANNOT_MAKE_DIR (6) #0 /home/talenta/talentaaurea.org/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /home/talenta/talentaaurea.org/system/File/File.php(355): IPS\File\_FileSystem->save() #2 /home/talenta/talentaaurea.org/system/Theme/Theme.php(5517): IPS\_File::create() #3 /home/talenta/talentaaurea.org/system/Theme/Theme.php(2659): IPS\_Theme::writeCss() #4 /home/talenta/talentaaurea.org/system/Theme/Theme.php(646): IPS\_Theme->compileCss() #5 /home/talenta/talentaaurea.org/system/Dispatcher/Admin.php(96): IPS\_Theme->css() #6 /home/talenta/talentaaurea.org/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Admin->init() #7 /home/talenta/talentaaurea.org/admin/index.php(13): IPS\_Dispatcher::i() #8 {main} This is a screenshot of the main page: https://i.postimg.cc/TYjjpNFC/screenshot-497.jpg And this one from the ACP: https://i.postimg.cc/VNJbBKZy/screenshot-498.jpg Please, if someone can give me a hand, I would appreciate it. Link to comment Share on other sites More sharing options...
Verto Posted April 30 Author Share Posted April 30 Resolved. For some reason, the app was not sending the files to the S3 bucket. I don't know if it's because of some permissions issue or something, because with other apps it doesn't happen. I reverted the configuration to save the files on the server, and everything is working again. Link to comment Share on other sites More sharing options...
Verto Posted April 30 Author Share Posted April 30 (edited) 57 minutes ago, Verto said: Resolved. For some reason, the app was not sending the files to the S3 bucket. I don't know if it's because of some permissions issue or something, because with other apps it doesn't happen. I reverted the configuration to save the files on the server, and everything is working again. No, it is not solved. I was viewing the cached site in the other browser. But it doesn't actually work. I got this error: IPS\FileException: CANNOT_MAKE_DIR (6) #0 /home/talenta/talentaaurea.org/system/File/File/FileSystem.php(306): IPS\File_FileSystem->getFolder() #1 /home/talenta/talentaaurea.org/system/File/File/File.php(355): IPS_File_FileSystem->save(). #2 /home/talenta/talentaaurea.org/system/Theme/Theme.php(734): IPS_File::create() #3 /home/talenta/talentaaurea.org/system/Theme/Theme.php(4647) : eval()'d code(390): IPS\_Theme->resource() #4 /home/talenta/talentaaurea.org/system/Theme/Theme.php(5511): IPS\Theme_core_css_core_admin___core_css(). #5 /home/talenta/talentaaurea.org/system/Theme/Theme/Theme.php(2659): IPS_Theme::writeCss() #6 /home/talenta/talentaaurea.org/system/Theme/Theme/Theme.php(646): IPS_Theme->compileCss(). #7 /home/talenta/talentaaurea.org/system/Dispatcher/Admin.php(96): IPS\_Theme->css() #8 /home/talenta/talentaaurea.org/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher_Admin->init() #9 /home/talenta/talentaaurea.org/admin/index.php(13): IPS\_Dispatcher::i() #10 {main} I managed to get into the acp and return all the storage I had configured in the S3 bucket to the installation directory. But it doesn't work. I have no way of loading the web correctly or logging into the acp. I have even uploaded all the files from the IPS installation back to the server, in case any of them have been corrupted, but it doesn't work. Truly, I am in a critical situation, if someone can give me a hand I would be very grateful. Edited April 30 by Verto Link to comment Share on other sites More sharing options...
Jim M Posted May 1 Share Posted May 1 47 minutes ago, Verto said: CANNOT_MAKE_DIR (6) You will want to check your permissions in S3 as it cannot write in your given settings. Verto 1 Link to comment Share on other sites More sharing options...
Verto Posted May 1 Author Share Posted May 1 I managed to revert the configuration and in theory, everything now points to the server directory, but it hasn't been fixed. I have this error on the main site and on the ACP: [[Template core/front/global/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme]]] I ran recovery_mode, but it didn't work. Still the same and I have no way to access the acp or recover the website. I don't know if this is covered by support, but it's a delicate situation for me because I don't know what to do. If you could give me a hand from support, in my account details, you also have the access data to my website. Could you take a look at it? Link to comment Share on other sites More sharing options...
Verto Posted May 1 Author Share Posted May 1 Please, I need help urgently, but I can't find any support service and the only thing I can do is to ask in the forum. My website is completely down and I don't know why and I have no way to access the site. Blank page in the ACP and frontend. I did nothing but revert the S3 configuration, back to local storage on the server. I tried setting recovery mode, but it didn't work. The truth is that I am desperate, because several months work is at stake and I have no backup of the current state. The last backup I have is from April 24, but I can't go back to that point because it would lose the work of some developer who has been working, last week, on the templates of some custom applications and add-ons. Please, I need technical support. Thanks Link to comment Share on other sites More sharing options...
Marc Posted May 1 Share Posted May 1 Looking at what you have there, try using recovery mode https://invisioncommunity.com/4guides/client-services/getting-support-r292/ Also, try emptying the datastore folder of everything other than the index file If these fail, I would suggest reverting to the backup taken before these changes Link to comment Share on other sites More sharing options...
Verto Posted May 1 Author Share Posted May 1 I have been able to recover the site. Thanks anyway. For some reason, which I don't know whether to attribute to IPS or the S3 provider, when returning the file storage back to the server, the uploads folder was marked with 666 permissions. Seems a bit diabolical, hahah, but it's true. Link to comment Share on other sites More sharing options...
Marc Posted May 1 Share Posted May 1 Glad to hear you have things working again Link to comment Share on other sites More sharing options...
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