Cannot sent out any email showing ""You have exceeded your messaging limits"

[Gouzi]

I'm using the invision community server to sent email, but today can't sent out the email error log showing ""You have exceeded your messaging limits"

 

I change sent out quantity from 1200+ to 2 people also cannot 

[Marc]

Ive created a ticket for you on this, so we can look further into it

[Gouzi]

hi I've reply the ticket but until today I still no get any update it urgent 

[Randy Calvert]

If it’s with the advanced support team, typically I would not expect a response until Monday as they are not on weekends. 

[Jim M]

6 hours ago, Gouzi said:

hi I've reply the ticket but until today I still no get any update it urgent 

As mentioned in our reply to your ticket, it has been escalated to our advanced support team. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay.