Cerbere Styxx Posted February 17 Share Posted February 17 Hi, In the system settings --> Data layer --> I checked the option Members can opt out of exposing their own PII But I did some testing and I don't see the option that allows members to activate or deactivate it. Is there something I missed? Sincerely, Pascal. Link to comment Share on other sites More sharing options...
Jim M Posted February 18 Share Posted February 18 Is the data layer feature enabled? If so, they will see this in their account settings. Link to comment Share on other sites More sharing options...
Cerbere Styxx Posted February 18 Author Share Posted February 18 yes I have activated the data layer. I created a Test account to check and I don't see it in the Member Settings. On the other hand, there is the action in the admin on the member's page in account actions. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 15 hours ago, Cerbere Styxx said: yes I have activated the data layer. I created a Test account to check and I don't see it in the Member Settings. On the other hand, there is the action in the admin on the member's page in account actions. Are you ensuring you check the "security" section? If so, I would need the example member to check on your site Link to comment Share on other sites More sharing options...
Cerbere Styxx Posted February 19 Author Share Posted February 19 The test member is Colombe, I didn't see anything in the security section. Thanks in advance. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Cerbere Styxx Posted February 19 Author Share Posted February 19 I just updated the information. Thanks again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 19 Share Posted February 19 Could I clarify here, have you got the member to check this? I ask as without their password you cannot get into that section of their account. Please ask them to screenshot what they see Link to comment Share on other sites More sharing options...
Cerbere Styxx Posted February 19 Author Share Posted February 19 Here is a screenshot: I can give you the password by PM if you want because it's only a test account. Link to comment Share on other sites More sharing options...
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