Wim . Posted September 23, 2023 Share Posted September 23, 2023 Hello everyone, I've been doing quite a bit of research, trying to wrap my head around setting up a custom domain for my website. Despite my best efforts, I'm finding it a bit challenging. Imagine I want to use 'thisismyforum.nl' as a custom domain (just an example, not the real one). Setting up a custom domain seems like a bit of a puzzle right now. If there's anyone out there who can break down the process in a straightforward way, I'd truly appreciate your assistance. Simple steps, quick tips, or a basic guide would be a tremendous help. Link to comment Share on other sites More sharing options...
teraßyte Posted September 23, 2023 Share Posted September 23, 2023 Is this for a Cloud Community account? If yes, you can have a look at this guide: Link to comment Share on other sites More sharing options...
Jim M Posted September 23, 2023 Share Posted September 23, 2023 On our Cloud, it's a pretty simple process. The first step is obviously, you need to purchase your domain. Then you can go to Client Area -> My Purchases -> click your package -> Change Domain. Insert your domain there, it will give you the nameservers to change at your domain registrar (where you bought your domain). Our team will receive the request and should the nameservers be set, we will make the change so your community loads over your domain. If you have questions on how to set your nameservers, contacting your domain registrar is the best step as they all can be slightly different 🙂 . If you want to use a sub-domain, the process is slightly different but sounds like you want to use a root domain so we won't go into that process 🙂 . Wim . 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 25, 2023 Share Posted September 25, 2023 I see you submitted one there, however we are awaiting nameservers being updated. Please check your email for responses to your ticket and we can get this sorted for you straight away 🙂 Link to comment Share on other sites More sharing options...
Wim . Posted September 25, 2023 Author Share Posted September 25, 2023 I am unable to save the NS-records. I have contacted strato and they said they were also unable to do it. This is correct right? ns1.invisioncic.com ns2.invisioncic.com ns3.invisioncic.com ns4.invisioncic.com Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 25, 2023 Share Posted September 25, 2023 They are indeed the correct nameserver records. Only your domain host can tell you why they are unable to save those Link to comment Share on other sites More sharing options...
Wim . Posted September 25, 2023 Author Share Posted September 25, 2023 (edited) Alright. The problem is with strato (domain host) then. They said i need to contact you. Now I keep getting this message: An error has occurred. The specified nameserver is not responsible for this domain. Edited September 25, 2023 by Joshua_ Link to comment Share on other sites More sharing options...
Solution Jim M Posted September 25, 2023 Solution Share Posted September 25, 2023 40 minutes ago, Joshua_ said: Alright. The problem is with strato (domain host) then. They said i need to contact you. Now I keep getting this message: An error has occurred. The specified nameserver is not responsible for this domain. I have responded in your ticket. Please be sure to reply there for further info 🙂 Link to comment Share on other sites More sharing options...
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