Upgraded license to Classic, downloaded new package, uploaded files... New apps not showing in list.

[haqzore]

I upgraded my license to Classic.

Downloaded a new package from my client area.

Uploaded via FTP, overwriting duplicates.

Here is my /applications/ directory, with some of the new (for me) apps highlighted:

Here is my ACP > Applications page, with no option to install new apps:

 

According to this guide, I should have new apps showing here.

I have:

• "Checked for Updates" on the Applications  page
• Refreshed license key (it shows all apps with a check mark)
• System Support > Clear System Cache

[haqzore]

Oops, should be in Classic sub-forum. Apologies 🙂

[Marc]

They should actually be below that list in another section showing you can install. If you are not seeing that, please ensure you access details on file are up to date so I can take a look for you.

[haqzore]

15 minutes ago, Marc Stridgen said:

They should actually be below that list in another section showing you can install. If you are not seeing that, please ensure you access details on file are up to date so I can take a look for you.

Thanks, Marc.

There's nothing below it - that's as far as I can scroll.

I think my access details in the Client Area are correct.

[Marc]

Please check the sftp details there, as they are refusing access 

[haqzore]

How about now? I changed the PW and copied the info straight from cPanel, but admit I somehow always screw this up...

Edited August 4, 2023 by haqzore

[Marc]

Unfortunately not. Its timing out

[haqzore]

Sorry Marc.... Hopefully now?

 

I just copied & pasted everything from my own FTP client...

[Marc]

Yes, thats the one. 

The problem you have there, is that the location you have uploaded to (and that which you added in the client area) isnt where your software is installed. If you look at the path you have when you log into your sftp, you will see this is not the same location as when you look in the support area of your admin CP

[haqzore]

I think I understand... At least a little more.

To confirm - were you able to access what you need for now?

[Marc]

I can access your sftp and admin cp yes, but there is nothing for us o correct here. You have simply uploaded to a location which is not where your site is located

[haqzore]

Sorry, Marc, I am missing something that is likely very obvious.

I can only find one location on my server with Invision files on it via FTP

However, I do see, for example, ACP > Files > Storage Settings looks like a different path.

Somehow my knowledge must have regressed, and I'm lost here. The path showing in ACP > Files > Storage does not exist in my FTP program.

How is my site even functioning? Clearly I'm missing some basic stuff here... Apologies.

[Jim M]

10 hours ago, haqzore said:

Sorry, Marc, I am missing something that is likely very obvious.

I can only find one location on my server with Invision files on it via FTP

However, I do see, for example, ACP > Files > Storage Settings looks like a different path.

Somehow my knowledge must have regressed, and I'm lost here. The path showing in ACP > Files > Storage does not exist in my FTP program.

How is my site even functioning? Clearly I'm missing some basic stuff here... Apologies.

I would suggest contacting your hosting provider for assistance. 

It is worth mentioning that the Storage Settings may show the full path on your server but via your FTP or hosting panel, you may only see a portion of that path (depending on your server configuration and permissions).

[haqzore]

Well, to circle back on this incase anyone else makes the same blunder I did...

I totally forgot I'd upgraded my shared hosting account several months ago. I switched to a VPS and split my domains each to their own cPanel.

This resulted in each domain now having its own FTP login.

 

What I forgot to do after the domain split was to go back & remove the backup directories of the once consolidated sites. So I forgot I split the domains, logged into my original FTP, found my Invision directories & thought I was in the right place. As was already identified... I was not in the right place 🙂

[Jim M]

Glad to hear you were able to figure it out 🙂 .