Profile and Topic Views Increments by 8

[Lordest]

Every time a user visits a profile, the profile's visit count increases by 8.

How can I fix it? It's peculiar, I think the PHP code increments the visit count runs 8 times on profile visits.

[Marc]

It actually adds a single record to the views table, which is counted periodically. I would suggest disabling all 3rd party items first of all, and if you are running any caching, I would disable that also for testing

[Miss_B]

22 hours ago, Lordest said:

Every time a user visits a profile, the profile's visit count increases by 8.

How can I fix it? It's peculiar, I think the PHP code increments the visit count runs 8 times on profile visits.

What was the latest change/modification done to the forum before this started to happen?

[Lordest]

I've disabled all the 3rd party applications but it's still the same.

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Lordest]

1 hour ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Hi, I've updated the access information.

[Marc]

Taking a look at your system there, I notice you are using cron at present. Please could you check and ensure you are not running this more than once on the server?

[Lordest]

5 minutes ago, Marc Stridgen said:

Taking a look at your system there, I notice you are using cron at present. Please could you check and ensure you are not running this more than once on the server?

I created that cron recently... After this error occurred. So, probably not because of that. Thanks a lot for your help btw.

Also checked the cron job, it runs once a minute. No problem.

[Adriano Faria]

Make sure you haven't a browser extension to reload the page. Every time it reloads, it adds one record in the core_view_updates table.

[Lordest]

1 minute ago, Adriano Faria said:

Make sure you haven't a browser extension to reload the page. Every time it reloads, it adds one record in the core_view_updates table.

I don't have that kind of an extension, also this problem is currently valid for all the members, not just for me. It's too weird.

3 minutes ago, Adriano Faria said:

Make sure you haven't a browser extension to reload the page. Every time it reloads, it adds one record in the core_view_updates table.

Also core_view_updates table looks like this.

[Adriano Faria]

9 minutes ago, Lordest said:

Also core_view_updates table looks like this.

That will increase only 1 view in the topic ID 95.

So it's a start to know that there aren't several records for the same topic in the table.

Here I pressed F5 a few times in same topic:

So it will increase in 5 the number of views.

Edited July 18, 2023 by Adriano Faria

[Lordest]

1 minute ago, Adriano Faria said:

That will increase only 1 view in the topic ID 95.

So it's a start to know that there aren't several records for the same topic in the table.

Only this one record exists in the table.

Sorry I just checked again, yea it adds 8 records for each view:

Edited July 18, 2023 by Lordest

[Adriano Faria]

Do you use Redis?

[Lordest]

1 minute ago, Adriano Faria said:

Do you use Redis?

No, I was using normal caching but when this bug occurred I tried to use MySQL Caching. Didn't get fixed.

Edited July 18, 2023 by Lordest

[Adriano Faria]

@Marc Stridgen, I see some mentions to \IPS\Content\Views in \IPS\Content\Controller::manage(), specifically when using Cache/Redis. \IPS\Content\Views is deprecated; shouldn't be there, AFAIK.

Not sure it's related though.

[Marc]

I have created a ticket on this for you, so we can take a closer look