jimkeypro Posted June 28, 2023 Share Posted June 28, 2023 (edited) I am really lost and searching for help. My website, Keypro.com, about 6 months ago lost all the history regarding pictures and videos. I use you and Inmotion for my website so I am asking for help regardless of cost to try to resolve this. I am not sure if it would be this support or the other. I have several hundred members and am losing them due to this issue. So can some one reach out from here by phone or email to help me research this? Desperate!! Edited June 28, 2023 by Jim M remove personal contact details Link to comment Share on other sites More sharing options...
Jim M Posted June 28, 2023 Share Posted June 28, 2023 1 hour ago, jimkeypro said: about 6 months ago lost all the history regarding pictures and videos Could you please clarify what exactly was lost? Was it the files themselves, moderation history, download file versioning? What happened to cause the loss? If it was data corruption or server move, are there backups? Link to comment Share on other sites More sharing options...
jimkeypro Posted June 28, 2023 Author Share Posted June 28, 2023 All PDF's, Pictures and videos. InVision is hosting my data as we established from a long chat with InMotion assistance. Link to comment Share on other sites More sharing options...
jimkeypro Posted June 28, 2023 Author Share Posted June 28, 2023 (edited) When you click on a link accordingly it says "Not valid" or doesn't come up. Edited June 28, 2023 by jimkeypro Link to comment Share on other sites More sharing options...
jimkeypro Posted June 28, 2023 Author Share Posted June 28, 2023 We can currently post pictures and videos but all the history going back before the beginning of March this year to 2005 is gone. Link to comment Share on other sites More sharing options...
SeNioR- Posted June 28, 2023 Share Posted June 28, 2023 (edited) Restore the backup. Edited June 28, 2023 by SeNioR- Link to comment Share on other sites More sharing options...
Jim M Posted June 28, 2023 Share Posted June 28, 2023 While you are hosted with us, it seems that some of your file storage is done through your own S3 bucket. I have opened a ticket for this so you can share some URLs with us and see if we can assist here depending on what happened and what is at fault. Link to comment Share on other sites More sharing options...
jimkeypro Posted June 30, 2023 Author Share Posted June 30, 2023 If you go to archive.org and pull a version of the website from August 2022 you can see the images are working as expected. https://web.archive.org/web/20220811022237/https://forum.keypro.com/ For example this image is one that was working but is no longer working. https://keypro.s3.amazonaws.com/monthly_2021_10/1578455540_DOLPHIN2PLUS2.jpg.e6228a666ca53a115e0cf96e830a7cdc.jpg Everything was working until the upgrade. When we re-established connection with aws it said it was moving all the images. The new images links are like this: https://keyproweb.s3.us-east-2.amazonaws.com/monthly_2021_02/1834476223_Mypicture2021.thumb.jpg.1e99cd66ed60e95611c9067b97363d78.jpg So I need to get the stuff back to August 2022, but will I lose the pictures/videos that have been posted since then??? I tried for over 3 months to resolve this with AWS and got nowhere. They wanted my old account number and I don't know what it was. I can't recover the account because I changed my email address with them (jimkeypro@gmail.com) so when I try it sends me an email to confirm back to the one I no longer have!!!! Link to comment Share on other sites More sharing options...
Jim M Posted June 30, 2023 Share Posted June 30, 2023 Unfortunately, both those links show S3 buckets which are owned by yourself. I'm afraid, this is not something which we had access to or could restore. Link to comment Share on other sites More sharing options...
Recommended Posts