Songstuff Posted May 9, 2023 Posted May 9, 2023 (edited) Hi I hope you can help. I upgraded my site to the latest Invision Community v4.7.10. The upgrade seemed to go ok, but when logging in, even in admin, nothing is rendered correctly. All style info is missing. I cleared my system cache in Invision admin. I purged my CDN (Stackpath). Disabled 3rd party plugins. Disabled 3rd party Apps. Then I noticed that Chatbox+ has a pending update. Unfortunately, I am not logged in to the marketplace. This incorrectly functioning admin area displays the login button, but clicking does absolutely nothing. So I can't update. I thought just disabling the app would work but, no dice. I hope I don't need to uninstall Chatbox+ and re-install it as I would lose history and settings. I also tried the default theme, same deal. In summary, the community is not working. Admin and front end are not rendering. Ideas and suggestions are very welcome! Cheers John => https://forums.songstuff.com Edited May 9, 2023 by Songstuff
MediaDiGi Posted May 9, 2023 Posted May 9, 2023 Just so you know I see frontend as a guest just fine. Songstuff 1
Songstuff Posted May 9, 2023 Author Posted May 9, 2023 interesting. thanks for letting me know! I wonder what the hell is going on? No doubt something embarrassing when found! So only member accounts are affected. Does that ring any bells with anyone?
Songstuff Posted May 9, 2023 Author Posted May 9, 2023 (edited) 7 minutes ago, Jim M said: Have you tried clearing your browser’s cache? Yes. I have tried accessing from 4 desktop browsers, and from Safari on iOS. All are ok as a guest, but fall over when you sign in. As Chatbox+ is only available for members, I thought that might be it. although it is disabled I thought maybe something still be breaking it Edited May 9, 2023 by Songstuff
Songstuff Posted May 9, 2023 Author Posted May 9, 2023 I just looked in the system log-in admin and it says: auto_upgrade LogicException (0)
Jim M Posted May 9, 2023 Posted May 9, 2023 You can try recovery mode, that will eliminate any third party issues from the equation: 5 minutes ago, Songstuff said:
Songstuff Posted May 9, 2023 Author Posted May 9, 2023 ok................................ I tried recovery. It disabled 3rd party plugins.... but the same problem exists
Songstuff Posted May 9, 2023 Author Posted May 9, 2023 Also, now that I ran recovery mode the guest view is screwed now too.
Songstuff Posted May 10, 2023 Author Posted May 10, 2023 update, I manually changed one of the CSS file paths to serve locally instead of from the cdn and the page displays ok. weird. I don't get why the update would break this. Is anyone else using a cdn having any issues?
Randy Calvert Posted May 10, 2023 Posted May 10, 2023 (edited) First, turn off the CDN to make sure it is not interfering with anything. I see your site online. It looks like chatbox is still turned on? But again, I don't see errors as I browse around. It's possible bad JS or other files are cached at your CDN. Since we would both be connected to different CDN servers, my server may not have the bad files. A purge of the CDN might solve it. (That's also why turning off the CDN is a good thing to do when troubleshooting so you eliminate it as a potential problem.) Edited May 10, 2023 by Randy Calvert
Songstuff Posted May 10, 2023 Author Posted May 10, 2023 Hi Randy First let me thank you for taking time to reply. I’ve been working away on the problem and eventually worked out the problem. At least I know what was wrong and I think I worked out how it happened. What looks like it was wrong was the WAF at Stackpath. It had closed down some IP’s for suspicious behaviour, mine included. When I ran the upgrade I cleared the invision cache and I cleared the CDN. My IP address was not my normal ip address and I suspect the sudden burst of request triggered the WAF. I’m not sure why it affected more than one IP address, but it did. I added my new IP to the whitelist and it seems to be working. I’ve tested it myself from different computers/tablets/mobiles and have checked with site mods and all seems to be well. Doh! Cheers John
Randy Calvert Posted May 10, 2023 Posted May 10, 2023 I’m glad you got to the bottom of it! The good thing about the situation is that you learned how to troubleshoot better going forward!
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