SWWAP Posted April 24, 2023 Posted April 24, 2023 Hello. I'm trying to update my Invision website but I'm getting an error on Step 4: Download & Extract. The page that tries to load in the upgrade window for that step just shows, "Forbidden", "You do not have permission to access this document." Can anyone help me figure out what the problem might be? Thank you!
Randy Calvert Posted April 24, 2023 Posted April 24, 2023 (edited) This post was recognized by Marc! Randy Calvert was awarded the badge 'Helpful' and 5 points. IPB does not have a concept of “forbidden”. That’s coming from your host or a firewall. Check with your host if you have anything like mod_security or a firewall (cloudflare) enabled. If so… try turning it off. Edited April 24, 2023 by Randy Calvert
SWWAP Posted April 25, 2023 Author Posted April 25, 2023 Thank you. I've turned off the firewall, turned off mod_secure and double checked all chmod permissions. I'm still having the same problem. I'm going to try a manual upgrade and see if that works.
SWWAP Posted April 28, 2023 Author Posted April 28, 2023 A manual upgrade worked in the end. Thanks again. Randy Calvert and Jim M 2
SWWAP Posted May 30, 2023 Author Posted May 30, 2023 For anyone with Plesk, this was the culprit in my case...https://support.plesk.com/hc/en-us/articles/14861542533911
Marc Posted May 31, 2023 Posted May 31, 2023 10 hours ago, SWWAP said: For anyone with Plesk, this was the culprit in my case...https://support.plesk.com/hc/en-us/articles/14861542533911 Thank you for sharing 🙂
Recommended Posts