SWWAP Posted April 24, 2023 Share Posted April 24, 2023 Hello. I'm trying to update my Invision website but I'm getting an error on Step 4: Download & Extract. The page that tries to load in the upgrade window for that step just shows, "Forbidden", "You do not have permission to access this document." Can anyone help me figure out what the problem might be? Thank you! Link to comment Share on other sites More sharing options...
Randy Calvert Posted April 24, 2023 Share Posted April 24, 2023 (edited) This post was recognized by Marc Stridgen! Randy Calvert was awarded the badge 'Helpful' and 5 points. IPB does not have a concept of “forbidden”. That’s coming from your host or a firewall. Check with your host if you have anything like mod_security or a firewall (cloudflare) enabled. If so… try turning it off. Edited April 24, 2023 by Randy Calvert Link to comment Share on other sites More sharing options...
SWWAP Posted April 25, 2023 Author Share Posted April 25, 2023 Thank you. I've turned off the firewall, turned off mod_secure and double checked all chmod permissions. I'm still having the same problem. I'm going to try a manual upgrade and see if that works. Link to comment Share on other sites More sharing options...
SWWAP Posted April 28, 2023 Author Share Posted April 28, 2023 A manual upgrade worked in the end. Thanks again. Jim M and Randy Calvert 2 Link to comment Share on other sites More sharing options...
SWWAP Posted May 30, 2023 Author Share Posted May 30, 2023 For anyone with Plesk, this was the culprit in my case...https://support.plesk.com/hc/en-us/articles/14861542533911 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2023 Share Posted May 31, 2023 10 hours ago, SWWAP said: For anyone with Plesk, this was the culprit in my case...https://support.plesk.com/hc/en-us/articles/14861542533911 Thank you for sharing 🙂 Link to comment Share on other sites More sharing options...
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