MaNiAc LRSC Posted April 19, 2023 Posted April 19, 2023 Hello, i updated my products with a new pricing. But somehow now all orders fail when the customers are trying to pay via PayPal. What could be the problem here? "There was a problem when processing the payment...."
Jim M Posted April 19, 2023 Posted April 19, 2023 Are these individuals renewing or purchasing anew? Do you have an example invoice ID?
MaNiAc LRSC Posted April 20, 2023 Author Posted April 20, 2023 Both. For example new customer: invoice #440 (heikod)
Webmaster Scr Posted April 20, 2023 Posted April 20, 2023 I have the same problem. A customer (Pilaf) sent me a message to tell me Paypal didn't work anymore (he can't pay order #6593) and I created a test order (#6596) and it fails for me too: Translated in English that's exactly the same error: "There was a problem when processing the payment".
Jim M Posted April 20, 2023 Posted April 20, 2023 2 hours ago, MaNiAc LRSC said: Both. For example new customer: invoice #440 (heikod) Please apply the latest patch and have them try again. Patch can be found in ACP -> Support. 1 hour ago, Webmaster Scr said: I have the same problem. A customer (Pilaf) sent me a message to tell me Paypal didn't work anymore (he can't pay order #6593) and I created a test order (#6596) and it fails for me too: Translated in English that's exactly the same error: "There was a problem when processing the payment". We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Webmaster Scr Posted April 20, 2023 Posted April 20, 2023 1 hour ago, Jim M said: We look forward to further assisting you. It should be good, now.
Webmaster Scr Posted April 21, 2023 Posted April 21, 2023 It still doesn't work on my website: did you find what's going wrong?
Jim M Posted April 21, 2023 Posted April 21, 2023 42 minutes ago, Webmaster Scr said: It still doesn't work on my website: did you find what's going wrong? Please be advised I have moved your issue to a ticket. Please check your email for next steps.
Mick23 Posted April 23, 2023 Posted April 23, 2023 (edited) I am also having this issue, I'll start a new topic. Edited April 23, 2023 by Mick23
MaNiAc LRSC Posted April 25, 2023 Author Posted April 25, 2023 On 4/20/2023 at 8:40 PM, Jim M said: Please apply the latest patch and have them try again. Patch can be found in ACP -> Support. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Done, but it still doesn't work.
MaNiAc LRSC Posted April 25, 2023 Author Posted April 25, 2023 Not that i know of. What's that exactly?
Marc Posted April 25, 2023 Posted April 25, 2023 Coupons are items you can add for your users to give them discounts. Please let us know which site this refers to
MaNiAc LRSC Posted April 25, 2023 Author Posted April 25, 2023 (edited) germanscooterforum.de I don't use coupons. Thank you! Edited April 25, 2023 by MaNiAc LRSC
Marc Posted April 25, 2023 Posted April 25, 2023 I have created a ticket for you on this, so we can take a closer look
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