Quote not working on a specific page

[Inan]

https://forum.paticik.com/topic/4921856-luther-2010-bbc/page/3/#comments

 

We can't use quote messages on this page. It works on the rest of the topics I tried. Any idea why it's not working?

[Adlago]

41 minutes ago, Inan said:

We can't use quote messages on this page. It works on the rest of the topics I tried. Any idea why it's not working?

Maybe it's a database issue.
Try moving this topic to another forum and do a test quote.

[Afrodude]

@Inan also, try testing using unmodified theme because I noticed all of your site's themes are modified.

[Marc]

Also please ensure you have upgraded to the latest release. If you are then still having issues, let us know, and ensure all access details are up to date

[Inan]

13 hours ago, Adlago said:

Maybe it's a database issue.
Try moving this topic to another forum and do a test quote.

 

12 hours ago, Afrodude said:

@Inan also, try testing using unmodified theme because I noticed all of your site's themes are modified.

I tried these two above and it did not work. 

Our current version is v4.7.6. We will upgrade to latest and test. You reckon v4.7.8 has a fix for it?

[Marc]

It may, however unlikely. This should however be the first course of action

[Adlago]

15 hours ago, Inan said:

https://forum.paticik.com/topic/4921856-luther-2010-bbc/page/3/#comments

 

We can't use quote messages on this page. It works on the rest of the topics I tried. Any idea why it's not working?

After this post

https://forum.paticik.com/topic/4921856-luther-2010-bbc/?do=findComment&comment=5771719

this topic breaks for a quote feature. The posts before on a this topic can be successfully quoted.
Check for moderator intervention after the post I pointed you to

[Inan]

1 hour ago, Marc Stridgen said:

It may, however unlikely. This should however be the first course of action

Thanks Marc. 

40 minutes ago, Adlago said:

After this post

https://forum.paticik.com/topic/4921856-luther-2010-bbc/?do=findComment&comment=5771719

this topic breaks for a quote feature. The posts before on a this topic can be successfully quoted.
Check for moderator intervention after the post I pointed you to

Thanks Adlago. I can replicate it. Quote breaks after that message. However I am not aware of any functionality that causes it. What & where should I be checking for ''moderator intervention'' exactly? 

[Marc]

I can see it happening there. Once you have upgraded, let us know and we can take a closer look

[Inan]

It's fully upgraded to the latest now. We are still experiencing the issue. 

 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Inan]

Hi Marc. It's now updated. Please let me know if you have any issues accessing.

[Marc]

I have created a new ticket for you

[Inan]

Issue is now resolved. Thanks.

To help others if you experience a similar issue here is what we tried and what fixed it. As per suggestions above and via emails from staff, we;

 

- moved the topic to another forum

- tried default theme and other themes

- turned off rocket loader on Cloudflare

- checked topic.phtml files (we had several) as per suggestion:  "a few comments/articles outside of the #elPostFeed form.
Can you compare this template with the default and fix any discrepancies to see if that fixes the issue?"

Afterall, the problem was with a poorly formatted message from a member of our forum which broke the quote function. Editing/saving it fixed the issue.

 

[Marc]

Ah, good old rocket loader will indeed cause issues on sites unfortunately.