Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted February 13, 20232 yr Hi Guys Some members seem to have difficulties viewing our site correctly since updating the site with the latest update. I briefly had this issue but a refresh of the page resolved it. However, some members still seem to have the problem. Any ideas what I can do to resolve this?
February 13, 20232 yr Community Expert Im not seeing any issues on this end. Have you resolved this? If not, please coul dyou let me know who you are logged in as?
February 13, 20232 yr Author I’ve no issues either to be honest. I had it just after updating but as I mentioned a quick refresh solved everything for me. Two of the members with the issue are Markitos and Ezequiel91.
February 13, 20232 yr Tell them to force a browser refresh. It’s pretty common. The URLs to the theme CSS can change with the update and so if their browsers still try to load the old URLs, it fails like this.
February 13, 20232 yr Author 4 minutes ago, Marc Stridgen said: Are you seeing this when you log in as those users? No I’m not having the issue logged in as them. 4 minutes ago, opentype said: Tell them to force a browser refresh. It’s pretty common. The URLs to the theme CSS can change with the update and so if their browsers still try to load the old URLs, it fails like this. Yes that was the first thing I asked them to do but unfortunately it didn’t resolve the issue. I thought that would be the answer too. They’ve also tried different browsers with the same result.
February 13, 20232 yr Community Expert Im not sure what I can really suggest here. You could maybe change the password for one of them so you can log in directly, but I suspect you are just going to see it fine again. If the issue is on the users end there is little you are going to be able to do to resolve this. What I have done is to clear the cache on this end. So would ask the users to check again first.
