Installing from scratch, GD PHP extension required?

[Shadow Wolf]

I have not been able to upgrade my IP, issues going from php 7.4 to 8.1. So I'm starting from scratch to see if I can resolve those issues first, then see if I can upgrade or if I'll just have to manually move everything over. Starting from scratch, I get the following error:

If I check my PHP Extensions it shows gd is selected:

When I submitted a ticket to my host they said it is enabled already. 

I am not sure what I'm missing or how to proceed from here now. 

[Jim M]

I would advise reaching out to your hosting provider here. While you may be sending the option to enable GD, the module may not be loaded.

[Shadow Wolf]

It is not hosted here, it is on my own server host, whom they are saying it is installed, to which they referred me to the 2nd screenshot which shows GD checked.

[Jim M]

7 minutes ago, Shadow Wolf said:

It is not hosted here, it is on my own server host, whom they are saying it is installed, to which they referred me to the 2nd screenshot which shows GD checked.

You will need to contact your hosting provider again. Unfortunately, that is just showing it enabled. The GD module would show up in the phpInfo (last screenshot) further down the page. The “enabled” section is just you telling PHP to use GD. It isn’t stating the module is running itself.

Our compatibility script simply uses PHP functions that are built in to test if these modules are loaded. If that is tripping, as seen, the GD module is not loaded correctly or PHP hasn’t been restarted since it was enabled. 

[Shadow Wolf]

Thank you!

After some back and forth they finally came back and said that it should be fully enabled now. Everything is at least running as it should be. 

[Marc]

Glad to hear things are now running as you expect 🙂