JussiS Posted January 3, 2023 Share Posted January 3, 2023 (edited) Any idea why users can't open attachments anymore when they are using Chrome on mobile phone? Firefox is fine. Also all desktops are fine. Maybe some Chrome mobile update causes this? This have been a problem about 3-4 weeks now. Before this case there were not problems with attachments. Edited January 3, 2023 by JussiS Link to comment Share on other sites More sharing options...
JussiS Posted January 3, 2023 Author Share Posted January 3, 2023 Actually users can download attachments but can't open them from Chrome download folder/list. Have to go File Manager and open files from there. Link to comment Share on other sites More sharing options...
opentype Posted January 3, 2023 Share Posted January 3, 2023 What’s the file type/suffix? It doesn’t sound like an IPS issue, as the web software has no control over how a file is treated once downloaded. Link to comment Share on other sites More sharing options...
JussiS Posted January 3, 2023 Author Share Posted January 3, 2023 xlsx, docx, pdf... Yeah, might be browser issue 😕 Link to comment Share on other sites More sharing options...
JussiS Posted January 3, 2023 Author Share Posted January 3, 2023 Link to comment Share on other sites More sharing options...
Marc Posted January 3, 2023 Share Posted January 3, 2023 Unfortunately thats an issue with the browser you are having. If it can be opened when downloaded using other browsers, the file itself is clearly not the issue Link to comment Share on other sites More sharing options...
JussiS Posted January 4, 2023 Author Share Posted January 4, 2023 Am I the only one who is asking this? 🤔 I have three Invision hosted community (all 4.7.5) and all of them have this same problem. Then I have also two selfhosted community (both 4.7.5) but there is not this problem. Maybe somebody can test with Invision hosted community? Link to comment Share on other sites More sharing options...
Marc Posted January 4, 2023 Share Posted January 4, 2023 2 hours ago, JussiS said: Am I the only one who is asking this? 🤔 I have three Invision hosted community (all 4.7.5) and all of them have this same problem. Then I have also two selfhosted community (both 4.7.5) but there is not this problem. Maybe somebody can test with Invision hosted community? If you have an issue with your phone and our software, it would indeed happen everywhere for you. Unfortunately however, this is an issue browser side or it would be happening on all browsers. I'm answer to the question however, this is indeed the first time I have seen such a report. Link to comment Share on other sites More sharing options...
JussiS Posted January 4, 2023 Author Share Posted January 4, 2023 Ok... maybe we just wait fix/update to some of these components. There is tens of users who has reported this and it's very easy to replicate. Thanks! Link to comment Share on other sites More sharing options...
Marc Posted January 4, 2023 Share Posted January 4, 2023 31 minutes ago, JussiS said: There is tens of users who has reported this and it's very easy to replicate. I understand what you are saying there, however unfortunately its an issue with the browser rather than on the invision platform Link to comment Share on other sites More sharing options...
JussiS Posted January 5, 2023 Author Share Posted January 5, 2023 Hard to accept this solution 🙂 Can you explain why all other sites works fine? We can face problems only in Invision hosted communities. Link to comment Share on other sites More sharing options...
Marc Posted January 5, 2023 Share Posted January 5, 2023 51 minutes ago, JussiS said: Hard to accept this solution 🙂 Can you explain why all other sites works fine? We can face problems only in Invision hosted communities. Because the browser doesn't like something that we are doing with the software. The same argument of course could be made the other way around. Why do all other browsers work and its only chrom on mobile devices with an issue? Link to comment Share on other sites More sharing options...
Recommended Posts