Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 3, 20232 yr Any idea why users can't open attachments anymore when they are using Chrome on mobile phone? Firefox is fine. Also all desktops are fine. Maybe some Chrome mobile update causes this? This have been a problem about 3-4 weeks now. Before this case there were not problems with attachments. Edited January 3, 20232 yr by JussiS
January 3, 20232 yr Author Actually users can download attachments but can't open them from Chrome download folder/list. Have to go File Manager and open files from there.
January 3, 20232 yr Community Expert What’s the file type/suffix? It doesn’t sound like an IPS issue, as the web software has no control over how a file is treated once downloaded.
January 3, 20232 yr Community Expert Unfortunately thats an issue with the browser you are having. If it can be opened when downloaded using other browsers, the file itself is clearly not the issue
January 4, 20232 yr Author Am I the only one who is asking this? 🤔 I have three Invision hosted community (all 4.7.5) and all of them have this same problem. Then I have also two selfhosted community (both 4.7.5) but there is not this problem. Maybe somebody can test with Invision hosted community?
January 4, 20232 yr Community Expert 2 hours ago, JussiS said: Am I the only one who is asking this? 🤔 I have three Invision hosted community (all 4.7.5) and all of them have this same problem. Then I have also two selfhosted community (both 4.7.5) but there is not this problem. Maybe somebody can test with Invision hosted community? If you have an issue with your phone and our software, it would indeed happen everywhere for you. Unfortunately however, this is an issue browser side or it would be happening on all browsers. I'm answer to the question however, this is indeed the first time I have seen such a report.
January 4, 20232 yr Author Ok... maybe we just wait fix/update to some of these components. There is tens of users who has reported this and it's very easy to replicate. Thanks!
January 4, 20232 yr Community Expert 31 minutes ago, JussiS said: There is tens of users who has reported this and it's very easy to replicate. I understand what you are saying there, however unfortunately its an issue with the browser rather than on the invision platform
January 5, 20232 yr Author Hard to accept this solution 🙂 Can you explain why all other sites works fine? We can face problems only in Invision hosted communities.
January 5, 20232 yr Community Expert 51 minutes ago, JussiS said: Hard to accept this solution 🙂 Can you explain why all other sites works fine? We can face problems only in Invision hosted communities. Because the browser doesn't like something that we are doing with the software. The same argument of course could be made the other way around. Why do all other browsers work and its only chrom on mobile devices with an issue?
