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Q&A Email received for a topic in a non-Q&A Forum


Go to solution Solved by Marc,

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Posted

I received the below email:

Could contain: Page, Text, File

 

For a thread in this forum:

Could contain: Page, Text, File

 

 

Further confirmed by the fact that I don't have the "mark as solution" option in the thread - as I shouldn't.

Trying to figure out why this email generated for this thread? Normal members would be confused by this.

Posted

Can you confirm that "Allow the topic starter to mark solved?" is disabled?
If you don't see it, could you first toggle the  "Enable Solved?" setting, so that the second option gets visible? If it is enabled, please disable it.

Could contain: Text, Page

Posted
3 minutes ago, Daniel F said:

Can you confirm that "Allow the topic starter to mark solved?" is disabled?
If you don't see it, could you first toggle the  "Enable Solved?" setting, so that the second option gets visible? If it is enabled, please disable it.

Could contain: Text, Page

"Allow topic starter" was enabled. I have disabled this.

 

Is this a bug? The way it is worded (as shown in your screenshot) makes it appear the first option is required before the 2nd would do anything. If "Enable solved" is OFF, I feel this should override the sub-setting for the topic starter.

Posted

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

  • 2 months later...
  • Solution
Posted

Just a quick update to let you know that this issue was resolved in the recent 4.7.8 release of our platform. Please upgrade your site to resolve this issue. If you are still seeing any issues after upgrading to this version, please let us know.

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