When I try to access the Dashboard of the Admin CP it is timing out. I've checked my server logs and the only response I am getting is that the connection timed out. This happens after about 30 seconds. What would be causing this and how can I fix it?

 

2022/12/24 13:35:17 [error] 1288#1288: *228311 upstream timed out (110: Connection timed out) while reading response header from upstream, client: xxx.xx.xx.xxx, server: demo.com, request: "GET /admin/?app=core&module=overview&controller=dashboard HTTP/2.0", upstream: "fastcgi://unix:/run/php-fpm/www.sock", host: "demo.com", referrer: "https://demo.com/admin/?app=core&module=members&controller=members&do=view&id=36247

 

Do you have external connections disabled on the server? 

@Jim M you mean allowing it to talk with the internet from the server? If thats the case no we have no restrictions on outgoing traffic from the server.

You would need to troubleshoot that with your hosting provider as there seems to be a connection timeout when making particular requests. This is beyond the capability of the software, I'm afraid.