New member registrations page not working

[DTL2012]

Hi!

Having an issue on our registration process page - once completed the initial form, the /register/?do=validating page is just loading blank, as is the verify email link.

 

[Jim M]

Please disable all third party applications/plugins and switch to an unmodified. If you're still having any issues, please let us know.

[Randy Calvert]

2 hours ago, LiamH said:

Hi!

Having an issue on our registration process page - once completed the initial form, the /register/?do=validating page is just loading blank, as is the verify email link.

 

There was a patch released a day or so ago that was causing an out of memory error. Hit your ACP support area and check if you have a patch available. If so, apply it and check. 

[DTL2012]

Now getting "You are not permitted to register a user account with this site."

Will try the patch now, ty

Nope, still getting the above error

[Randy Calvert]

1 minute ago, LiamH said:

Now getting "You are not permitted to register a user account with this site."

Will try the patch now, ty

That most likely means you’re being blocked by the spam filter or you have that IP or email on your black list.   Check the spam logs to see if that is what is happening. 

[Jim M]

Putting your email/IP address in the Spam Defense Whitelist will usually help if you have been testing (or turning off the Spam Defense for testing).

[Marc]

Please take a look at the following on how to whitelist, if the above is the case

 

[DTL2012]

Ty. Can confirm this issue seems to have fixed itself. No idea what caused it or what fixed it.

[Marc]

No problem. Glad to hear this is now resolved.