We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

The info is updated - could you peek at the logs too there seems to be duplicate entries. 

Thank you. I have moved this to a ticket for this particular issue. Please check your email for further correspondence.