Upgrading server and moving

[Security_Installer]

Ive been having a problem updating a site for some months now.

I have copied over the db and files but nogo

But before we get onto that Ive installed a new blank ipb to test and that also fails.

It goes through the checker, ive videoed the install and all goes well untill the successful page then I if i click on goto the suite i get a 500 error

I also see this in the db logs

Error: Call to a member function language() on null (0)
#0 /xxxxxx/system/Dispatcher/Front.php(784): IPS\Dispatcher\_Standard::baseJs()
#1 /xxxxxx/system/Dispatcher/Front.php(82): IPS\Dispatcher\_Front::baseJs()
#2 /xxxxxx/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init()
#3 /xxxxxx/minimal/index.php(13): IPS\_Dispatcher::i()
#4 {main}

 

Im assuming im missing something. Ive tried php 7.4, 8.0 and 8.1

mysql57

Ive also chmod all folder to 777 (for testing only this is not a public server)

i cant see any log files on in the directorys themsleves

 

Any ideas please

James

 

incase its wanted

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Security_Installer]

Hi Marc

Sorry ive been putting this off, but I do need to sort it.

Ive tried copying everything over and im using the old db connection too to ensure its not that

I have updated the client connection details for the new server so you can have a look.

Thanks

[Jim M]

The URL on file is pointing to a community which is working. Could you please clarify? If you're having issues upgrading the software, we would require the community to be in a broken state in order to further investigate. 

[Security_Installer]

Yes the old one is running fine on the old server.

the new server that isnt working is on the new ip as the details in the client area.

Id rather not post its ip here?

Thankyou for looking

[Jim M]

We would require a valid installation on your license to investigate (we would not provide support for an unlicensed installation). We can reset your Test URL so you can point a sub-domain to the new server and use your test key there.

[Security_Installer]

yes please

[Jim M]

25 minutes ago, Security_Installer said:

yes please

This has been done.

[Security_Installer]

ill move it to a sub domain on the same server

but before i do that, you can see ive got an active subscription and im just moving to a new server is it really necessary?

[Security_Installer]

Fault finding as it is etc

[Jim M]

13 minutes ago, Security_Installer said:

ill move it to a sub domain on the same server

but before i do that, you can see ive got an active subscription and im just moving to a new server is it really necessary?

Yes, it is necessary, per your license agreement, you can only have 1 Live URL and 1 Test URL. Both of which need to be recorded on your license. 

[Security_Installer]

ok ill get it done

[Security_Installer]

19 minutes ago, Jim M said:

Yes, it is necessary, per your license agreement, you can only have 1 Live URL and 1 Test URL. Both of which need to be recorded on your license. 

Can you record the working one and this other one then please

[Security_Installer]

unfortunatly ive broke my main site for no reason. My bad but i do wonder why

[Security_Installer]

Is me, i set up a sub domain just for you and i modified the a record.

Fixed now, till you tell me its not for you?

[Security_Installer]

as a side note

same site as is on php 7.3 is working.

I assume im missing something daft. I noticed some time ago you went from support in the client area to doing it in public. 

Is there any chance as a paying person we can go back to that. Just a little feedback. I wont go to cloud.

 

[Security_Installer]

just realised i havnt updated the licence i have.

Sorry

Where would you like me to prove i have the additional licence?

James

[Marc]

I can take a look from here, however at present there isnt actually any site at the test location you mentioned above

[Security_Installer]

Hi Marc

I have setup a redirect to the correct subfolder.

You should have a 500 error now.

 

James

[Marc]

You are running on https there however there is no certificate. Please either run without for the test or correct the certificate, as that may well cause you issues

[Security_Installer]

Hi Marc

I have added an ssl certificate to the server, it still having 500 errors though.

 

 

James

[Marc]

Please ensure you access details on file are for that server

[Security_Installer]

5 minutes ago, Marc Stridgen said:

Please ensure you access details on file are for that server

yes ive modified the IP to be the url

[Marc]

Looking at the error message you are getting back on the ACP location there, you need to check your mysql details, as it would indicate they are incorrect

[Security_Installer]

Hi Marc

Ive tried changing the user name, database name and password and on each occasion i get a database error string so it looks like it is communicating with the db?

 

James