Nicklas Nielsen Posted September 6, 2022 Share Posted September 6, 2022 Why does this happen on self-host ? i can't' see the text in the boxes Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2022 Share Posted September 6, 2022 If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 6, 2022 Author Share Posted September 6, 2022 3 minutes ago, Jim M said: If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Its supposed to be empty or it need to be set ? Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2022 Share Posted September 6, 2022 Just now, Nicklas Nielsen said: Its supposed to be empty or it need to be set ? This would be for you to fill out with the appropriate information 😉 Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 6, 2022 Author Share Posted September 6, 2022 1 minute ago, Jim M said: This would be for you to fill out with the appropriate information 😉 Ah i see, i gotchu. what about this one : "If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further" Can you explain me how do i creating a new language pack ? Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2022 Share Posted September 6, 2022 Just now, Nicklas Nielsen said: Can you explain me how do i creating a new language pack ? You would go to ACP -> Customization -> Languages -> Create New. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 6, 2022 Author Share Posted September 6, 2022 2 minutes ago, Jim M said: You would go to ACP -> Customization -> Languages -> Create New. I already do the thing and it still looks like that Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2022 Share Posted September 6, 2022 Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 6, 2022 Author Share Posted September 6, 2022 9 minutes ago, Jim M said: Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this. Done, please checkout and let me know Link to comment Share on other sites More sharing options...
Jim M Posted September 6, 2022 Share Posted September 6, 2022 2 minutes ago, Nicklas Nielsen said: Done, please checkout and let me know Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 6, 2022 Author Share Posted September 6, 2022 5 minutes ago, Jim M said: Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently. I will checkout and edit the credential Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 7, 2022 Author Share Posted September 7, 2022 Hello, @Jim M. I've provided the FTP access detail. Please let me know if you have some issues on assisting. Link to comment Share on other sites More sharing options...
Marc Posted September 7, 2022 Share Posted September 7, 2022 Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 7, 2022 Author Share Posted September 7, 2022 1 hour ago, Marc Stridgen said: Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present Still happens when i already disable the cloudflare and clear the cache, even after clear cache create new language Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 7, 2022 Author Share Posted September 7, 2022 Even the notification has no text after click clear system cache Link to comment Share on other sites More sharing options...
Marc Posted September 7, 2022 Share Posted September 7, 2022 I have created a ticket on this for you, so we can look further into the problem. Please leave cloudflare disabled until this is resolved Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 7, 2022 Author Share Posted September 7, 2022 29 minutes ago, Marc Stridgen said: I have created a ticket on this for you, so we can look further into the problem. Please leave cloudflare disabled until this is resolved Okay. i will leave the cloudflare disabled. sorry for 2nd post, what would be the ETA ? cos its kinda ruining a bit sometimes cos we dont know what is the text on the modal Link to comment Share on other sites More sharing options...
Marc Posted September 7, 2022 Share Posted September 7, 2022 As this has been escalated, I would be unable to give an estimate on time it would take to resolve the issue unfortunately. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 7, 2022 Author Share Posted September 7, 2022 Hello @Jim M any update or ETA on this ? Link to comment Share on other sites More sharing options...
Jim M Posted September 7, 2022 Share Posted September 7, 2022 1 minute ago, Nicklas Nielsen said: Hello @Jim M any update or ETA on this ? Unfortunately, as mentioned by my colleague, as this was escalated, we are unable to provide an estimate on a time frame for this. Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted September 9, 2022 Author Share Posted September 9, 2022 still no ETA on this ? its been 4 days now Link to comment Share on other sites More sharing options...
Jim M Posted September 9, 2022 Share Posted September 9, 2022 34 minutes ago, Nicklas Nielsen said: still no ETA on this ? its been 4 days now Sorry, I understand it's frustrating when something that you paid for isn't working correctly. However, the ticket was escalated on September 7th and today is the 9th. Let's please not exaggerate things here 🙂 . I am sorry but we do not have any ETA still. Please note that we may never be able to provide you an ETA but that does not mean our team is not making progress on your issue. As mentioned in our reply in your escalated ticket: due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay. Senior2323 and Nicklas Nielsen 2 Link to comment Share on other sites More sharing options...
Nicklas Nielsen Posted November 24, 2022 Author Share Posted November 24, 2022 Hi. Any update on this please? It's been over 2 months now. Link to comment Share on other sites More sharing options...
Jim M Posted November 24, 2022 Share Posted November 24, 2022 Our team replied back to you on September 13th 🙂. Please check your email for the response. Link to comment Share on other sites More sharing options...
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