Is it possible to use Saved Actions in private message threads?

[DTL2012]

For context, we have just added a Saved Action to solicit user feedback once a support request is resolved in a thread. Are we also able to use this Saved Action in private message threads to initiate the same feedback Typeform?

[Nathan Explosion]

Saved Actions - no.

But you could always use 'Stock replies' instead:

[DTL2012]

Thanks @Nathan Explosion, that was way easier than I thought and works. Only problem is the stock replies icon doesn't show on our front end, it's just blank space. Any idea?

[Marc]

I suspect that is an issue with your theme. Are you seeing this when you use a default unaltered theme?

[DTL2012]

Works fine on the default theme. Is there a chunk of code or anything I can add in to fix it please Marc?

[Marc]

4 minutes ago, LiamH said:

Works fine on the default theme. Is there a chunk of code or anything I can add in to fix it please Marc?

It would depend on what exactly is breaking it. You would need to contact the author of your theme for assistance in resolving this

[Nathan Explosion]

The likely reason is that the ckeditor theme contained in the theme is missing the updated icons.png/icons_hidpi.png files, as those were updated with the addition of the lightning bolt when 4.6.7 was released.

[DTL2012]

21 minutes ago, Nathan Explosion said:

The likely reason is that the ckeditor theme contained in the theme is missing the updated icons.png/icons_hidpi.png files, as those were updated with the addition of the lightning bolt when 4.6.7 was released.

Do you happen to know of any quick fixes without having to go through the theme author? 

Also not precious about it being that icon, even if we can just change it to the letter S or something- just to help our support team see which icon to click

[Nathan Explosion]

29 minutes ago, LiamH said:

Do you happen to know of any quick fixes without having to go through the theme author?

You're on Cloud - there is no quick fix option (if you were self-hosted, it's a copy/paste of 2 files)

Edited April 27, 2022 by Nathan Explosion

[DTL2012]

😩

[Marc]

As mentioned, you need to contact the author for an updated release. If there are those items missing, there may be other things that need to be updated

[DTL2012]

Hi @CodeBite, do you have a fix for this? On Acme theme.