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Posted

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Posted
On 4/27/2022 at 10:28 AM, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Done, it´s in there.

Posted

Unfortunately, the information we've been provided is a display name where your login requires an email address. Please verify and update.

  • Solution
Posted

The issue is that wherever you are pasting from, it has a height set, as you can see in the image below. You would need to remove those, or check the checkbox to preserve its aspect ratio

Could contain: File, Text, Electronics, Computer

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