Last update, Trouble.

[mrssurv]

MrsSurvival.com

I ran the last update.  The site gave this error message:

The owner asked about a few things not working right.  There is a long list of error messages in the logs, during and after the last update,  and an error notification in Admin.  
 

I clicked on the “fix”, but it did absolutely nothing.  
 

Our only hook is the Chat Box.  It is displayed on your Default Theme, before logging in.  After logging in it is no longer displayed.  And the tab, to enter the chat area, displays, “you do not have permission”. 
 

 

[mrssurv]

Your assistance will be greatly appreciated.

[Jim M]

It looks like on your community, your upgrade has been completed and there are no remaining errors in the support tool. Could you please clarify if you're still having issues and with what?

[mrssurv]

This is the notification error we received:

 

Also, do I need to contact the Chat programmer to fix the issue we have with it?

[Jim M]

11 minutes ago, mrssurv said:

This is the notification error we received:

That would not be an error with the upgrade itself. That is the software functioning normally. A user there recently changed their email, password, or the unsubscribe link may have expired so they would not be able to unsubscibe from an email. They would first need to login.

I would recommend downgrading the notifications you receive to at least a level 3 in ACP -> Support -> Error Logs -> Settings. Otherwise, you may get flooded with things like this where the software is functioning normally.

 

11 minutes ago, mrssurv said:

Also, do I need to contact the Chat programmer to fix the issue we have with it?

Yes, if you have having issues with a third party application, you would need to contact the author.

[mrssurv]

Thank you very much for your assistance.

I will let the owner know, and take care of the other issue.

 

Respectfully…

[Jim M]

You're very welcome. Happy to help 🙂 .

[AlexWebsites]

2 hours ago, mrssurv said:

This is the notification error we received:

 

Also, do I need to contact the Chat programmer to fix the issue we have with it?

I got this for the first time also on the 24th, but I sent out a bulk email for the first time in a year on that day. I typically use a newsletter app. I got five of these, triggered from the bulk email. I've never received these from regular email notifications that go out.