Unread content disappearing from stream even though not read

[GazzaGarratt]

Since the last few updates, I'm getting things on my Unread Content stream and then its gone next time I look. I'm not clicking on the content and if i click the All Activity i can see it knows i haven't looked at it. Its leading me to miss a ton of content and I'm worried if that happens to me, its happening to others (one other has confirmed it too).

Its only since the last update too as i've never had a problem before.

Any help please to fix would be great. Thanks.

[GazzaGarratt]

Any update or thoughts to please? This feels like a bug so would be good to know what I need to do to trial and fix please Invision.

I noticed this morning that on my mobile the unread content stayed there, however i've just looked at the site via my PC and there is nothing there.

[GazzaGarratt]

Is this in the right support forum to get a response from Invision? I usually get a quick response on the day but its been nearly 3 days now and i'm not seen anybody pick it up. I don't know how else to escalate it. The same thing happened again today btw. Browser shows the Unread stream as nothing but there are things I haven't read...

Unread Content 

One of the forum sections showing unread content for me

 

Please help. I believe this is a global issue.

[Marc]

Please note response times can be up to 72 hours as per SLA. We are usually much much faster than that, however weekend we would tend to address only urgent isues. 

Do you have any other devices connected to your site? I ask as Im unable to replicate this, and I use this functionality daily even for support purposes

[GazzaGarratt]

22 hours ago, Marc Stridgen said:

Please note response times can be up to 72 hours as per SLA. We are usually much much faster than that, however weekend we would tend to address only urgent isues. 

Do you have any other devices connected to your site? I ask as Im unable to replicate this, and I use this functionality daily even for support purposes

Thanks for coming back to me Marc - I apologise if I was being a little urgent in my response as I don't know how many people are affected by this.

So, I think the only things that I can remember happening to this to make it unique are as follows:

• I'm now on a new PC (old one I used every day has not been switched on since and won't be)
• I access it via Google Chrome on my Android mobile, just as i was beforehand.
• I believe I did hit 'Mark Site Read' initially on my PC. I believe that stops all stuff before that not showing up but after that it should still show posts even on threads that thought i had 'seen' previous posts in the same thread.

This morning, this is the Unread Activity button:

 

 

But if I click the 'Activity' I can see at least two threads that have 'Unread' items(circled in blue):

 

 

I've asked the Theme developer and he doesn't get the issue either. I've even completely closed down my browsers on my phone and cleared system cache too in the AdminCP.

I really don't know what else I can do?

[Marc]

Sorry, Im a little confused on this part. If you mark the site as read, there will indeed be no unread

• I believe I did hit 'Mark Site Read' initially on my PC. I believe that stops all stuff before that not showing up but after that it should still show posts even on threads that thought i had 'seen' previous posts in the same thread.

[GazzaGarratt]

28 minutes ago, Marc Stridgen said:

Sorry, Im a little confused on this part. If you mark the site as read, there will indeed be no unread

• I believe I did hit 'Mark Site Read' initially on my PC. I believe that stops all stuff before that not showing up but after that it should still show posts even on threads that thought i had 'seen' previous posts in the same thread.

 

I knew this may confuse matters, but Mark Site Read is marking everything read up until that point when you you click. That was clicked nearly a week ago yet, there is new unread content like the screenshots above not showing in the Unread Content stream.

Does that make sense? Is there something wrong with the Mark Site Read button and the Unread Content Stream connection perhaps?

[Marc]

It does, however unfortunately I am still unable to replicate this in any way, and from what you have said there someone else has tried to replicate on your own site and also cant. Im not sure what the 'mark read' Would have to do with anything. As you said, it marks every read as of that point in time

[GazzaGarratt]

2 hours ago, Marc Stridgen said:

It does, however unfortunately I am still unable to replicate this in any way, and from what you have said there someone else has tried to replicate on your own site and also cant. Im not sure what the 'mark read' Would have to do with anything. As you said, it marks every read as of that point in time

Yeah, its extremely strange but as per the screenshots, the Unread Content Stream isn't working as intended. I've checked the logs on the stream and that seems to be working all okay.

I'm not sure what else I can check because the Stream function isn't working as expected so it all points to a bug somehwhere in the system.

I can happily open up a new topic and ask for more feedback to show if its not just me but i'm pretty sure its not just me...I'm starting to believe its been around way longer than recently, its more i've only noticed it lately as it keeps wiping my stream completely whereas from time to time the odd thread would be on the Unread stream and then weeks later I might notice that i've never seen it because it didn't populate in that stream. I have to currently go into each individual subforums to check whats new to read instead, which is for me becomes a more lengthy process as I read everything to ensure all is okay! 😅

Anything else that you or I can check please @Marc Stridgen? 🙏

[Marc]

You can try ensuring you are logged out of all other systems, which is the only other suggestion I can really make unfortunately. 

[GazzaGarratt]

On 3/22/2022 at 2:38 PM, Marc Stridgen said:

You can try ensuring you are logged out of all other systems, which is the only other suggestion I can really make unfortunately. 

 

Thanks the advice Marc. To loop back around because I think it was right in case anyone else can help at all, here's what i've done since then.

• Deleted all tabs that had my site open
• Cleared my entire browsing history and cache on browser
• Logged out and deleted all remembered devices on my profile in the AdminCP
• Cleared System Cache

Its unfortunately still happening - I read one Unread content that popped up and once i clicked on the Unread Activity button, there was nothing there to show, even though there is stuff it knows i haven't read.

If anyone has any more options or solutions to try, please let me know.

[Matt]

I notice in your screenshot that you have the time period to "last visit". Do the unread items show if you change that to say "Anytime"? It might be that your last visit timestamp is being updated too soon.

[GazzaGarratt]

On 4/6/2022 at 3:18 PM, Matt said:

I notice in your screenshot that you have the time period to "last visit". Do the unread items show if you change that to say "Anytime"? It might be that your last visit timestamp is being updated too soon.

Omg, how on earth I didn't follow my own topic and see this i'll never know 🙈 😅

Thanks @Matt, I actually think this is it, super grateful for your spot on this!

....however this means its found why i can't do what i'm trying to do, which is pick 'Anytime' like here has.

You can see the screenshot below hasn't got the 'Anytime' available! Would this be a theme bug or a setting in the AdminCP?

Thanks in advance 😄

[GazzaGarratt]

UPDATE:

I went into the default stream settings and I seem to have fixed it to say Anytime.

 

By just putting today's date in the latter box and leaving the one before empty.

Just as a heads up, this seems to have solved it but I can categorically say I've never really been in here for years! Something must've knocked out the setting a few updates ago so may be worth a check for you guys at your end.

Edited April 21, 2022 by GazzaGarratt

[Marc]

Not sure that is going to work there. I have flagged this for our developers again

[GazzaGarratt]

On 4/22/2022 at 8:41 AM, Marc Stridgen said:

Not sure that is going to work there. I have flagged this for our developers again

You're right, i've been away for the weekend and realised the date doesn't work like that as it states 'Anytime' but still has the last date I set it as on there which was last week.

Thanks for raising and hopefully a fix is found soon 🙂🤞

[GazzaGarratt]

The workaround I can only find to help ensure the Unread Content stream is working how we all expect it to, is going into the AdminCP every day and change the date to 'Today'. The last XX weeks/days stream doesn't work either because it looks like it remembers the date you set it in the AdminCP (I've proved this by changing it to show the last 20 weeks).

I've also checked the default basic theme and the 'Anytime' option like we have here isn't available.

Does the developer need any more info to help the fixing process?

[Marc]

Ok, so you would actually set this to specific time period, and set it to a larger period than you need. By default this is 365 days. You can see it on ours for all time only because we are using elasticsearch.

Bear in mind the stream is unread content, so would really be intended for short periods of time anyway. Even 365 days would be quite excessive

[GazzaGarratt]

24 minutes ago, Marc Stridgen said:

Ok, so you would actually set this to specific time period, and set it to a larger period than you need. By default this is 365 days. You can see it on ours for all time only because we are using elasticsearch.

Bear in mind the stream is unread content, so would really be intended for short periods of time anyway. Even 365 days would be quite excessive

 

Thanks Mark, I didn't think of a forward dated date so changing my workaround now, to the end of the year now to save me changing it daily for a bit.

As for the fix, is this being looked into still? I've asked others on what has happened to their default stream and it has stayed as 'Last Visit', which means any update I do in the AdminCP won't override their own default stream they had saved once we found out this change has taken place.

Clearly, it just seems to be the option Anytime is missing from the Admin side all of a sudden.

[Marc]

There is no fix there. Its actually working as intended. You should have it set on "Specific time period" and set that. By default its set to 365 days.

[GazzaGarratt]

16 minutes ago, Marc Stridgen said:

There is no fix there. Its actually working as intended. You should have it set on "Specific time period" and set that. By default its set to 365 days.

Oh, that really is surprising. I've not touched this setting, in probably ever. It all of a sudden changed in a recent update and now i'm changing it to this? I have changed it to what you mention and will monitor but please note that I chose that option after seeing it wasn't working and selected '20 weeks', only to see that it stored a date behind the scenes when I saved it so missed future content.

Forgive me for asking and double checking, but Invision has this setting, which I'm sure we all had until recently:

 

 

Yet, our website shows this.

 

This has to be something missing @Marc Stridgen, otherwise I would have the same option in the AdminCP surely?

[Matt]

We're using ElasticSearch here, so we can use the 'Any time' option. MySQL just struggles, so we had to limit it to Specified Time Period > 365 days.

 

if ( \IPS\Settings::i()->search_method === 'elastic' )
{
	$streamDateOptions['all'] = 'stream_date_type_all';
}

 

[optrexnz]

I'm seein the same behaviour on a new install. How do I change it to 365 by default for all users?

dont worry, found it, for some reason unread content didnt display anything in the ACP search

Edited August 14, 2022 by optrexnz

[Marc]

Glad you found what you were looking for 🙂