robbalvey Posted January 29, 2022 Share Posted January 29, 2022 I'm trying to open a support ticket via the client area but I'm getting this message: Yet when I click that link to purchase I get this message: I'm pretty sure I've paid for the highest level of support possible from IPB but I just keep getting sent around in circles. I've sent an email to the billing department because that is the only email address I can find. Does anyone have an email address for support so I can try to contact them as well? Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted January 29, 2022 Share Posted January 29, 2022 I am sorry to hear of your issues with priority support. However, our accounts team will be able to resolve what is happening here as it may be a mistake between our old and new priority support packages but our accounts team will need to confirm. If you are having an issue though with your community, I am happy to help you here. Please let us know. robbalvey 1 Link to comment Share on other sites More sharing options...
robbalvey Posted January 29, 2022 Author Share Posted January 29, 2022 Thank you. Who should I contact? Or have I already contacted the correct people sending an email to sales? Link to comment Share on other sites More sharing options...
Jim M Posted January 29, 2022 Share Posted January 29, 2022 3 minutes ago, robbalvey said: Thank you. Who should I contact? Or have I already contacted the correct people sending an email to sales? You have a ticket in with our Accounts team so they will reach out to you during regular business hours. robbalvey 1 Link to comment Share on other sites More sharing options...
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