Marco Junior Posted December 14, 2021 Share Posted December 14, 2021 I renew my license but in my profile have : Friends not +Clients please check. I dont have access on marketplace and support. Help-me ! Link to comment Share on other sites More sharing options...
Mark H Posted December 14, 2021 Share Posted December 14, 2021 Did you perhaps change your email address in the Client Area? (I am not seeing any license in our billing system under the email address associated to your forum account here.) Link to comment Share on other sites More sharing options...
Marco Junior Posted December 14, 2021 Author Share Posted December 14, 2021 My license is : A Test Forum - Techdev - Team (techdevteam.net) Yes I change my e-mail @icloud.com for @gmail.com because I dont have iphone anymore. Link to comment Share on other sites More sharing options...
Mark H Posted December 14, 2021 Share Posted December 14, 2021 That's why you're showing as "Friends" rather than as a customer; you're logged into the community with your old email address. Logout of the forum and the Client Area. Then login to the Client Area using the new email address. Once logged into the Client Area, click the link to come here. You should have to login, so do that using the new email as well. Does that resolve the issue? If not we'll need to have someone sort that our in our system. Link to comment Share on other sites More sharing options...
Marco Junior Posted December 14, 2021 Author Share Posted December 14, 2021 I have already tried this process and I have not been successful. I put the access data with the current email and when soon I'm still a friend. Link to comment Share on other sites More sharing options...
Mark H Posted December 14, 2021 Share Posted December 14, 2021 I've opened a ticket on your behalf, and will answer it shortly. Link to comment Share on other sites More sharing options...
Marco Junior Posted December 14, 2021 Author Share Posted December 14, 2021 Ok I will wait because I need install any features and my theme on my community. I've now tried to clear all my browsing history including stored passwords and cache. I entered my new email but here on the forum it remains the old one. 😌 Link to comment Share on other sites More sharing options...
Mark H Posted December 14, 2021 Share Posted December 14, 2021 I've sent the reply and cc'd both email addresses. Please continue any correspondence on the ticket rather than here. 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 I see you are now showing as client, but not seeing any response on your ticket there. Have you now resolved this? Link to comment Share on other sites More sharing options...
Marco Junior Posted December 15, 2021 Author Share Posted December 15, 2021 To solve it I had to go back to my old email and use it myself. Only that way is it working. Link to comment Share on other sites More sharing options...
Mark H Posted December 15, 2021 Share Posted December 15, 2021 Yes, I see you got this sorted out and you should be all set now. Marco Junior 1 Link to comment Share on other sites More sharing options...
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