Subscription Level Can't Upgrade/Downgrade

[rayzir]

I have 3 subscription tiers:

• Bronze - $10/yr
• Silver - $20/yr
• Gold - $5/mo

Some of my members want to upgrade from Bronze to Silver, however there is no Upgrade Button for them.  Silver and Gold subscribers have that button to upgrade/downgrade.  But for some strange reason, the Bronze level doesn't have that option.  I don't remember it being a problem before I upgraded to Version 4.6.8.

I used to open support tickets in the ACP, but that seems to direct me here.  So I'm not sure what you need from me to make your assistance easier. 

Thanks!

[Marc]

Please update your access details on file, and we can take a look at that for you to see what is happening. 

[rayzir]

Done.  Thanks!

 

[Jim M]

I've created a ticket for you on this and have escalated it to our advanced technicians for further review. Thanks.

[Marc]

I see this has been dealt with in the ticket for you. Please of course let us know if you see any further issues