rayzir Posted November 27, 2021 Share Posted November 27, 2021 I have 3 subscription tiers: Bronze - $10/yr Silver - $20/yr Gold - $5/mo Some of my members want to upgrade from Bronze to Silver, however there is no Upgrade Button for them. Silver and Gold subscribers have that button to upgrade/downgrade. But for some strange reason, the Bronze level doesn't have that option. I don't remember it being a problem before I upgraded to Version 4.6.8. I used to open support tickets in the ACP, but that seems to direct me here. So I'm not sure what you need from me to make your assistance easier. Thanks! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 29, 2021 Share Posted November 29, 2021 Please update your access details on file, and we can take a look at that for you to see what is happening. Link to comment Share on other sites More sharing options...
rayzir Posted November 29, 2021 Author Share Posted November 29, 2021 Done. Thanks! Link to comment Share on other sites More sharing options...
Jim M Posted November 29, 2021 Share Posted November 29, 2021 I've created a ticket for you on this and have escalated it to our advanced technicians for further review. Thanks. rayzir 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted December 6, 2021 Solution Share Posted December 6, 2021 I see this has been dealt with in the ticket for you. Please of course let us know if you see any further issues Link to comment Share on other sites More sharing options...
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