Jennifer Harnetty Posted November 9, 2021 Share Posted November 9, 2021 (edited) One of my moderators and several forum members are having issues with posting in which the user gets timed out before their post goes through. They have reported a couple different pop up messages which I will attach below. Here is some information from the moderator on her internet connection: "I talked with tech support with my service provider yesterday, they are calling me back today to see if any of the fixes they suggested worked (they haven't). I'm not having this problem with other sites, modem was reset, error message comes from the forum. Speed check for upload and download falls within range I'm told. Average download is 11.3 and upload is 1.6 I haven't changed internet providers or changed the plan I've been using for years. Is it possible that the latest version of the forum requires a stronger internet connection?" Any ideas? We are on version 4.6.8. Thank you, Jennifer Edited November 9, 2021 by Jennifer Harnetty Link to comment Share on other sites More sharing options...
Solution Daniel F Posted November 9, 2021 Solution Share Posted November 9, 2021 This was patched today. Please visit your ACP-System section and follow the instructions to apply the patch. Link to comment Share on other sites More sharing options...
Jennifer Harnetty Posted November 10, 2021 Author Share Posted November 10, 2021 Thanks! But I don't see the instructions on applying the patch. Can you tell me where I can find it? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 1 hour ago, Jennifer Harnetty said: Thanks! But I don't see the instructions on applying the patch. Can you tell me where I can find it? If you go to your Admin Cp and select support in the top right, this will take you to the support section for your system. You will then see "Optional patch available" under the version number on the top right box Link to comment Share on other sites More sharing options...
Jennifer Harnetty Posted November 10, 2021 Author Share Posted November 10, 2021 Thanks, but I am not seeing the "optional patch available" anywhere. See screeshot. Am I looking right at it and just not seeing it? 🤔 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 4 minutes ago, Jennifer Harnetty said: Thanks, but I am not seeing the "optional patch available" anywhere. See screeshot. Am I looking right at it and just not seeing it? 🤔 It seems then that you may have updates after that patch was released. In which case it would already be on your system Link to comment Share on other sites More sharing options...
Jennifer Harnetty Posted November 10, 2021 Author Share Posted November 10, 2021 Oh great! Thanks! Marc Stridgen 1 Link to comment Share on other sites More sharing options...
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