Cloud9 Posted October 16, 2021 Share Posted October 16, 2021 Re the member logging in error - after switching to IPS we sent out a bulk mail about the new email login rather than username We had a load of errors from members unsubscribing - as in We could not find your account ? All these members are current and not new See attached - could this be the same issue with member accounts ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 18, 2021 Share Posted October 18, 2021 As mentioned in the message there, its likely these have expired, and the message there would indeed be valid if this is the case. Was this sent out before or after you switched to ourselves? Link to comment Share on other sites More sharing options...
Cloud9 Posted October 18, 2021 Author Share Posted October 18, 2021 After we switched to you and it was all running at your end Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 18, 2021 Share Posted October 18, 2021 I have created a ticket for you on this so that we can take a closer look for you. Link to comment Share on other sites More sharing options...
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