Ben Philp Posted August 4, 2021 Share Posted August 4, 2021 hello, After updating cleantalk.org plugin my website turn to blank white page? how I can resolve it please? even can't go to admin page are too. thanks. Link to comment Share on other sites More sharing options...
Miss_B Posted August 4, 2021 Share Posted August 4, 2021 2 hours ago, Ben Philp said: hello, After updating cleantalk.org plugin my website turn to blank white page? how I can resolve it please? even can't go to admin page are too. thanks. Wehere did you download that plugin, here or at another site? I am not familiar with said plugin, but is it compatible with your forum version? Anything logged in the server error log btw? Link to comment Share on other sites More sharing options...
Ben Philp Posted August 4, 2021 Author Share Posted August 4, 2021 1 hour ago, Miss_B said: Wehere did you download that plugin, here or at another site? I am not familiar with said plugin, but is it compatible with your forum version? Anything logged in the server error log btw? first I did download from here and then after I saw on cleantalk have updated version then I updated it with cleantalk official site, and after upgrading my website totally went to white blank page, even admin cp too. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 4, 2021 Share Posted August 4, 2021 You'll need to contact the developer of the application, in that case. Before doing so, disable the application to get your site back up. Miss_B 1 Link to comment Share on other sites More sharing options...
Miss_B Posted August 4, 2021 Share Posted August 4, 2021 5 minutes ago, Ben Philp said: first I did download from here and then after I saw on cleantalk have updated version then I updated it with cleantalk official site, and after upgrading my website totally went to white blank page, even admin cp too. As mentioned above, you will have to contact its developer as he can help you best with this. Do you have access to phpmyadmin? If you do, you can disable the plugin in question from the database seeing the fact that you can not access your admin panel. P.s. Did you check your server error log btw? Ben Philp 1 Link to comment Share on other sites More sharing options...
Ben Philp Posted August 4, 2021 Author Share Posted August 4, 2021 12 minutes ago, Nathan Explosion said: You'll need to contact the developer of the application, in that case. Before doing so, disable the application to get your site back up. Well cleantalk admins already fixed my problem, thank you so much guys for help cleantalk staff reply very quickly about this matter. Miss_B and Nathan Explosion 2 Link to comment Share on other sites More sharing options...
Miss_B Posted August 4, 2021 Share Posted August 4, 2021 Happy to see that you got it solved. Link to comment Share on other sites More sharing options...
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