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Posted

Hi Guys, anyone seen this error before? I tried to upload the attached image file (inside a zip because the IPS forum gives me the same error) and received the error. I opened the file, resaved it as the same file type, and it worked just fine. 

 

G2.1_Series_UnityChassis_II_1760x.jpg.zip

 

2010982115_ScreenShot2020-12-03at10_20_29AM.thumb.png.5db415b4b58cb0bebe6c3ad370e9d4e8.png

 

 

 

OK, found some additional info. It's a JPG, but macOS Preview also says it's a webp image. 

 

653110987_ScreenShot2020-12-03at11_33_09AM.thumb.png.94b0defcd09f921ef2b2acd63a5ab816.png 1846636964_ScreenShot2020-12-03at11_33_28AM.png.f8b0d9464c9e183ad1ed44ad4f49609b.png

Posted
7 minutes ago, bfarber said:

Sounds like it's a webp image that has been renamed to ".jpg". If that is the case, our backend won't be able to process it properly and that would explain the error.

Any idea how to get webp working?

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